We need to enable conditional alerts (emails). We are able to create an alert. After creation the alert is stuck the "Processing 0%" state. Is there any specific configuration on the server side that needs to happen (ex: pillows)?
Hi Guillaume, this is for an instance of HQ that you're hosting yourself, right? If so, you need to run the SMS queue, which is controlled by the management command "run_sms_queue". There are some developer-focused docs on messaging here.
Hi Guillaume, thank you, I did answer the wrong question. These are the conditional alerts docs, in particular the lifecycle of a rule could be useful. I'd verify that celery is running and healthy, and then look for the logs for the tasks involved in rule updates, run_messaging_rule and sync_case_for_messaging_rule.