I followed all the steps on this page to minimize duplication when data entries register new beneficiaries : https://confluence.dimagi.com/display/commcarepublic/Minimize+Duplicates+Method+2%3A+Validating+from+a+Label
this method was working for a while with me, but later stopped alerting data entries about the duplication, i tried all my best to check why it is not working i didn`t find a solution until lately i figured this message on the website : ( Warning!
Please note the following limitations:
1- Troubleshooting for this method is not actively supported by the CommCare Support Team.
2- You must test this feature on mobile, not app preview or web apps. ).
any help or support from your side, i would be appreciate it.