Discrepancy: Cases appear in form download but not in case search

I am having a problem where the cases that show up when I download a form
do not show up when I try to search cases online. I just updated the form
and re-downloaded it so I know that there is no way I somehow deleted those
cases myself (not did anybody else because I am the sole web sure).

I have tried searching by case name, case id and mobile user but none of
them work to make the cases show up online so that I can reassign
them/delete them.

Any ideas whats wrong?

Hey Sarah,

The first thing I would try is the “All data” filter on the case list.

You can also use the search URL to navigate directly to a case by ID.
https://www.commcarehq.org/search/?q=1234 (where 1234 is your case ID)

Cory

··· On Mon, Nov 9, 2015 at 2:37 PM, Sarah Mollenkopf wrote:

I am having a problem where the cases that show up when I download a form
do not show up when I try to search cases online. I just updated the form
and re-downloaded it so I know that there is no way I somehow deleted those
cases myself (not did anybody else because I am the sole web sure).

I have tried searching by case name, case id and mobile user but none of
them work to make the cases show up online so that I can reassign
them/delete them.

Any ideas whats wrong?


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
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Hi Cory,

I tried both of those things and I still can’t find them. I just got an
error message when I tried to search them directly through the web address
(via attached a screen shot). Of the 389 cases that get downloaded when I
download the form, I suspect about 200 of them have this issue. I haven’t
tried them all yet but I can identify them by the date they were completed.

Also maybe unrelated but I can’t make the name search function work. I type
"name:" followed by the person’s name with or without quotes around it and
nothing seems to work. I tested it with names I know are there for sure so
I know its not a refelction of the data that is there.

··· On Mon, Nov 9, 2015 at 1:55 PM, Cory Zue wrote:

Hey Sarah,

The first thing I would try is the “All data” filter on the case list.

You can also use the search URL to navigate directly to a case by ID.
https://www.commcarehq.org/search/?q=1234 (where 1234 is your case ID)

Cory

On Mon, Nov 9, 2015 at 2:37 PM, Sarah Mollenkopf smollenk@gmail.com wrote:

I am having a problem where the cases that show up when I download a form
do not show up when I try to search cases online. I just updated the form
and re-downloaded it so I know that there is no way I somehow deleted those
cases myself (not did anybody else because I am the sole web sure).

I have tried searching by case name, case id and mobile user but none of
them work to make the cases show up online so that I can reassign
them/delete them.

Any ideas whats wrong?


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
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Preventative Health Educator
US Peace Corps Senegal
MPH Epidemiology Candidate
Tulane University School of Public Health and Tropical Medicine
Master’s International Program
E: smollenk@gmail.com
P: +221.77.673.0087

Hey Sarah,

Can you report an issue with the cases you can’t find (Case IDs). Have you
archived forms or deleted any users in this project?

Thanks,
Sheel

··· On Mon, Nov 9, 2015 at 1:12 PM, Sarah Mollenkopf wrote:

Hi Cory,

I tried both of those things and I still can’t find them. I just got an
error message when I tried to search them directly through the web address
(via attached a screen shot). Of the 389 cases that get downloaded when I
download the form, I suspect about 200 of them have this issue. I haven’t
tried them all yet but I can identify them by the date they were completed.

Also maybe unrelated but I can’t make the name search function work. I
type “name:” followed by the person’s name with or without quotes around it
and nothing seems to work. I tested it with names I know are there for sure
so I know its not a refelction of the data that is there.

On Mon, Nov 9, 2015 at 1:55 PM, Cory Zue czue@dimagi.com wrote:

Hey Sarah,

The first thing I would try is the “All data” filter on the case list.

You can also use the search URL to navigate directly to a case by ID.
https://www.commcarehq.org/search/?q=1234 (where 1234 is your case ID)

Cory

On Mon, Nov 9, 2015 at 2:37 PM, Sarah Mollenkopf smollenk@gmail.com wrote:

I am having a problem where the cases that show up when I download a
form do not show up when I try to search cases online. I just updated the
form and re-downloaded it so I know that there is no way I somehow deleted
those cases myself (not did anybody else because I am the sole web sure).

I have tried searching by case name, case id and mobile user but none of
them work to make the cases show up online so that I can reassign
them/delete them.

Any ideas whats wrong?


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
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For more options, visit https://groups.google.com/d/optout.


Preventative Health Educator
US Peace Corps Senegal
MPH Epidemiology Candidate
Tulane University School of Public Health and Tropical Medicine
Master’s International Program
E: smollenk@gmail.com
P: +221.77.673.0087


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah

I have deleted users. I was under the impression though that the only way
to completely delete a case was to transfer it to a user and then delete
the user. Is that not right? I tried to go back and find that in the
tutorial or an old email but I couldn’t and I can’t quite remember who told
me to do that.

Thanks,
Sarah

··· On Mon, Nov 9, 2015 at 8:19 PM, Sheel Shah wrote:

Hey Sarah,

Can you report an issue with the cases you can’t find (Case IDs). Have
you archived forms or deleted any users in this project?

Thanks,
Sheel

On Mon, Nov 9, 2015 at 1:12 PM, Sarah Mollenkopf smollenk@gmail.com wrote:

Hi Cory,

I tried both of those things and I still can’t find them. I just got an
error message when I tried to search them directly through the web address
(via attached a screen shot). Of the 389 cases that get downloaded when I
download the form, I suspect about 200 of them have this issue. I haven’t
tried them all yet but I can identify them by the date they were completed.

Also maybe unrelated but I can’t make the name search function work. I
type “name:” followed by the person’s name with or without quotes around it
and nothing seems to work. I tested it with names I know are there for sure
so I know its not a refelction of the data that is there.

On Mon, Nov 9, 2015 at 1:55 PM, Cory Zue czue@dimagi.com wrote:

Hey Sarah,

The first thing I would try is the “All data” filter on the case list.

You can also use the search URL to navigate directly to a case by ID.
https://www.commcarehq.org/search/?q=1234 (where 1234 is your case ID)

Cory

On Mon, Nov 9, 2015 at 2:37 PM, Sarah Mollenkopf smollenk@gmail.com wrote:

I am having a problem where the cases that show up when I download a
form do not show up when I try to search cases online. I just updated the
form and re-downloaded it so I know that there is no way I somehow deleted
those cases myself (not did anybody else because I am the sole web sure).

I have tried searching by case name, case id and mobile user but none
of them work to make the cases show up online so that I can reassign
them/delete them.

Any ideas whats wrong?


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to a topic in the
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To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
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Preventative Health Educator
US Peace Corps Senegal
MPH Epidemiology Candidate
Tulane University School of Public Health and Tropical Medicine
Master’s International Program
E: smollenk@gmail.com
P: +221.77.673.0087


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah


You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/DAjmXSYeQjI/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Preventative Health Educator
US Peace Corps Senegal
MPH Epidemiology Candidate
Tulane University School of Public Health and Tropical Medicine
Master’s International Program
E: smollenk@gmail.com
P: +221.77.673.0087

Hey Sarah,

I think that you still have some forms that now point to those deleted
cases - our support team should be able to look at the project and see if
that’s the issue.

Thanks,
Sheel

··· On Mon, Nov 9, 2015 at 4:44 PM, Sarah Mollenkopf wrote:

I have deleted users. I was under the impression though that the only way
to completely delete a case was to transfer it to a user and then delete
the user. Is that not right? I tried to go back and find that in the
tutorial or an old email but I couldn’t and I can’t quite remember who told
me to do that.

Thanks,
Sarah

On Mon, Nov 9, 2015 at 8:19 PM, Sheel Shah sshah@dimagi.com wrote:

Hey Sarah,

Can you report an issue with the cases you can’t find (Case IDs). Have
you archived forms or deleted any users in this project?

Thanks,
Sheel

On Mon, Nov 9, 2015 at 1:12 PM, Sarah Mollenkopf smollenk@gmail.com wrote:

Hi Cory,

I tried both of those things and I still can’t find them. I just got an
error message when I tried to search them directly through the web address
(via attached a screen shot). Of the 389 cases that get downloaded when I
download the form, I suspect about 200 of them have this issue. I haven’t
tried them all yet but I can identify them by the date they were completed.

Also maybe unrelated but I can’t make the name search function work. I
type “name:” followed by the person’s name with or without quotes around it
and nothing seems to work. I tested it with names I know are there for sure
so I know its not a refelction of the data that is there.

On Mon, Nov 9, 2015 at 1:55 PM, Cory Zue czue@dimagi.com wrote:

Hey Sarah,

The first thing I would try is the “All data” filter on the case list.

You can also use the search URL to navigate directly to a case by ID.
https://www.commcarehq.org/search/?q=1234 (where 1234 is your case ID)

Cory

On Mon, Nov 9, 2015 at 2:37 PM, Sarah Mollenkopf smollenk@gmail.com wrote:

I am having a problem where the cases that show up when I download a
form do not show up when I try to search cases online. I just updated the
form and re-downloaded it so I know that there is no way I somehow deleted
those cases myself (not did anybody else because I am the sole web sure).

I have tried searching by case name, case id and mobile user but none
of them work to make the cases show up online so that I can reassign
them/delete them.

Any ideas whats wrong?


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to a topic in the
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.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Preventative Health Educator
US Peace Corps Senegal
MPH Epidemiology Candidate
Tulane University School of Public Health and Tropical Medicine
Master’s International Program
E: smollenk@gmail.com
P: +221.77.673.0087


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah


You received this message because you are subscribed to a topic in the
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commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Preventative Health Educator
US Peace Corps Senegal
MPH Epidemiology Candidate
Tulane University School of Public Health and Tropical Medicine
Master’s International Program
E: smollenk@gmail.com
P: +221.77.673.0087


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah