Different emulator output for the same case with different CommCare logins

Users
1

Hi there,

We've been driving a bit round the bend looking at this. When I log in to the CommCare website using my ID, I get one type of output for the same case ID:

Screenshot 1

However, when I log in to the CommCare website using the ID of my colleage, I get completely different output for the same case ID in the emulator:

Screenshot 2
Screenshot 2697×402 6.39 KB

We thought it might be a matter of CommCare taking time to update, but the problem persists hours later?