# Creating new mobile worker

**URL:** <https://forum.dimagi.com/t/creating-new-mobile-worker/1656>\
**Category:** Users\
**Created:** [February 25, 2014, 2:22pm UTC](https://forum.dimagi.com/t/creating-new-mobile-worker/1656 "2014-02-25T14:22:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Moeketsi](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/m/7feea3/32.png) [@Moeketsi](https://forum.dimagi.com/u/Moeketsi)\
**Post date:** [February 25, 2014, 2:22pm UTC](https://forum.dimagi.com/t/creating-new-mobile-worker/1656/1 "2014-02-25T14:22:00Z")

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hi I have just created a new mobile worker to use commcare, but after  
installing the application on the phone it gives me two options, 1.log in  
as admin and 2. Fetch Data....I clicked on fetch data and entered her  
credentials but it says an error has occurred. did I miss something when  
creating this user? since when I enter already existing users it works just  
fine,,,thanks

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<div class="post-metadata">

**Author:** ![William\_Pride](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/w/b19c9b/32.png) [@William\_Pride](https://forum.dimagi.com/u/William_Pride)\
**Post date:** [February 25, 2014, 2:30pm UTC](https://forum.dimagi.com/t/creating-new-mobile-worker/1656/2 "2014-02-25T14:30:31Z")

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Hello,

Please report an issue through CommCareHQ following the format explained  
here [Bug Reports - CommCare Public - CommCare Public](https://confluence.dimagi.com/display/commcarepublic/Bug+Reports) so  
that a member of our team can take a look at this.

Best,  
Will

> **···**
>
> On Tue, Feb 25, 2014 at 9:22 AM, Tankiso Ntoane wrote:
> 
> > hi I have just created a new mobile worker to use commcare, but after  
> > installing the application on the phone it gives me two options, 1.log in  
> > as admin and 2. Fetch Data....I clicked on fetch data and entered her  
> > credentials but it says an error has occurred. did I miss something when  
> > creating this user? since when I enter already existing users it works just  
> > fine,,,thanks
> > 
> > --  
> > You received this message because you are subscribed to the Google Groups  
> > "commcare-users" group.  
> > To unsubscribe from this group and stop receiving emails from it, send an  
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> > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out).

---

<div class="post-metadata">

**Author:** ![Moeketsi](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/m/7feea3/32.png) [@Moeketsi](https://forum.dimagi.com/u/Moeketsi)\
**Post date:** [February 25, 2014, 2:57pm UTC](https://forum.dimagi.com/t/creating-new-mobile-worker/1656/3 "2014-02-25T14:57:57Z")

</div>

thanks will do

> **···**
>
> On Tuesday, February 25, 2014 4:30:31 PM UTC+2, William Pride wrote: \> \> Hello, \> \> Please report an issue through CommCareHQ following the format explained \> here https://confluence.dimagi.com/display/commcarepublic/Bug+Reports so \> that a member of our team can take a look at this. \> \> Best, \> Will \> \> \> On Tue, Feb 25, 2014 at 9:22 AM, Tankiso Ntoane \<tankis...@gmail.com wrote: \> \>\> hi I have just created a new mobile worker to use commcare, but after \>\> installing the application on the phone it gives me two options, 1.log in \>\> as admin and 2. Fetch Data....I clicked on fetch data and entered her \>\> credentials but it says an error has occurred. did I miss something when \>\> creating this user? since when I enter already existing users it works just \>\> fine,,,thanks \>\> \>\> -- \>\> You received this message because you are subscribed to the Google Groups \>\> "commcare-users" group. \>\> To unsubscribe from this group and stop receiving emails from it, send an \>\> email to commcare-user...@googlegroups.com . \>\> For more options, visit https://groups.google.com/groups/opt\_out. \>\> \> \>