CouchBD connection error on install

Developers
1

Hi,

We are encountering a problem while installing a monolith when running the following command:

$ commcare-cloud cluster deploy-stack --first-time -e 'CCHQ_IS_FRESH_INSTALL=1'

Here is the error message:

image (2)
image (2)1278×357 94.5 KB

Any clue where this could come from?

Thanks!

G.

#it4life

2

Hi,

I'd really appreciate some help as we are really struggling to address this issue. We've done many installs in the past without problem, but we are hitting a wall on this one.

Thanks!

3

Hi Guillaume,
I'm not sure what would be causing this issue, but if you haven't been able to set up couch at all yet, I would try changing the password in the vault file. I seem to remember some issues with specific characters in passwords not working with couch.

4

Thanks Farid! We will explore this avenue and let you know.

5

Hi,

Figured this might be a dependency issue so we did an install on a fresh Ubuntu install and it went OK.

Thanks.