# Completed Survey Registers **URL:** \ **Category:** Users\ **Created:** [February 23, 2017, 7:20pm UTC](https://forum.dimagi.com/t/completed-survey-registers/3295 "2017-02-23T19:20:00Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Mallory\_Plaks](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/m/9dc877/32.png) [@Mallory\_Plaks](https://forum.dimagi.com/u/Mallory_Plaks)\ **Post date:** [February 23, 2017, 7:20pm UTC](https://forum.dimagi.com/t/completed-survey-registers/3295/1 "2017-02-23T19:20:00Z")
I´m finding that my community trainers´ cell phones are getting very slow, freezing, and causing CommCare to stop running. I´m wondering if it might have to do with all of the surveys that stay in the "saved" section of the app. I´m referring to surveys that have already been synced with the server, but leave a register on the phone. After a year of working on the project with data registry in CommCare, tThey easily have a thousand surveys on there at this point. It seems like I can delete them one by one from the phone, but that would take an eternity. I can´t find an option to mass delete. Is there a way to do that? And do you think that might help with the problems we are experiencing? Thanks. ---
**Author:** ![Jeremy\_W](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/j/96bed5/32.png) [@Jeremy\_W](https://forum.dimagi.com/u/Jeremy_W)\ **Post date:** [February 23, 2017, 10:07pm UTC](https://forum.dimagi.com/t/completed-survey-registers/3295/2 "2017-02-23T22:07:03Z")
Hi Mallory, You can get rid all of these forms by clearing user data. You can do this by following these steps: 1 - Log in 2 - Click on the 3 dots (or settings button) 3 - Select Advanced 4 - Choose Clear User Data This will delete all data, log the user out, and restore the app as if the user had never logged in before. Note that this will completely wipe all user data on the phone, including any pending/not submitted or incomplete forms, so be sure to submit anything you need before doing this. In addition, if you have case data then it will be downloaded to the device again after first logging in, which will require internet connectivity. For the future you can set up the application to keep saved forms for a set interval of time. This is done in the application settings, under Android Settings -\> Days for Review. The application would need to be deployed again for this setting to take effect. Hope this helps! Jeremy > **···** > > On Thursday, February 23, 2017 at 2:20:01 PM UTC-5, Mallory Plaks wrote: \> \> I´m finding that my community trainers´ cell phones are getting very slow, \> freezing, and causing CommCare to stop running. I´m wondering if it might \> have to do with all of the surveys that stay in the "saved" section of the \> app. I´m referring to surveys that have already been synced with the \> server, but leave a register on the phone. After a year of working on the \> project with data registry in CommCare, tThey easily have a thousand \> surveys on there at this point. \> \> It seems like I can delete them one by one from the phone, but that would \> take an eternity. I can´t find an option to mass delete. Is there a way to \> do that? And do you think that might help with the problems we are \> experiencing? \> \> Thanks. \> ---
**Author:** ![Clayton\_Sims](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/clayton_sims/32/496_2.png) [@Clayton\_Sims](https://forum.dimagi.com/u/Clayton_Sims)\ **Post date:** [February 27, 2017, 6:24am UTC](https://forum.dimagi.com/t/completed-survey-registers/3295/3 "2017-02-27T06:24:59Z")
Hi Mallory, Piggybacking a bit on Jeremy's Response, I'd recommend configuring the period with with saved forms are saved (v. purged) on HQ first, and syncing that app update down to the users before wiping any data manually. Updating the Saved Form retention period should result in those forms being eliminated on a future login without needing to wipe user data manually, and will prevent any possible data integrity issues that could be created by someone clearing user data with unsent forms. -Clayton > **···** > > On Fri, Feb 24, 2017 at 3:37 AM, Jeremy Wacksman wrote: > > > Hi Mallory, > > > > You can get rid all of these forms by clearing user data. You can do this > > by following these steps: > > 1 - Log in > > 2 - Click on the 3 dots (or settings button) > > 3 - Select Advanced > > 4 - Choose Clear User Data > > This will delete all data, log the user out, and restore the app as if the > > user had never logged in before. > > > > Note that this will completely wipe all user data on the phone, including > > any pending/not submitted or incomplete forms, so be sure to submit > > anything you need before doing this. In addition, if you have case data > > then it will be downloaded to the device again after first logging in, > > which will require internet connectivity. > > > > For the future you can set up the application to keep saved forms for a > > set interval of time. This is done in the application settings, under > > Android Settings -\> Days for Review. The application would need to be > > deployed again for this setting to take effect. > > > > Hope this helps! > > > > Jeremy > > > > On Thursday, February 23, 2017 at 2:20:01 PM UTC-5, Mallory Plaks wrote: > > > > > I´m finding that my community trainers´ cell phones are getting very > > > slow, freezing, and causing CommCare to stop running. I´m wondering if > > > it might have to do with all of the surveys that stay in the "saved" > > > section of the app. I´m referring to surveys that have already been synced > > > with the server, but leave a register on the phone. After a year of working > > > on the project with data registry in CommCare, tThey easily have a thousand > > > surveys on there at this point. > > > > > > It seems like I can delete them one by one from the phone, but that would > > > take an eternity. I can´t find an option to mass delete. Is there a way to > > > do that? And do you think that might help with the problems we are > > > experiencing? > > > > > > Thanks. > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).