# CommCareHQ Reports Currently Experiencing Issues **URL:** \ **Category:** Users\ **Created:** [April 2, 2015, 11:45pm UTC](https://forum.dimagi.com/t/commcarehq-reports-currently-experiencing-issues/2143 "2015-04-02T23:45:07Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Amelia\_Sagoff1](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/a/ecd19e/32.png) [@Amelia\_Sagoff1](https://forum.dimagi.com/u/Amelia_Sagoff1)\ **Post date:** [April 2, 2015, 11:45pm UTC](https://forum.dimagi.com/t/commcarehq-reports-currently-experiencing-issues/2143/1 "2015-04-02T23:45:07Z")
Dear Users, I'm writing to let you know we are currently experiencing problems with reports on CommCareHQ. The following reports and features are affected by this problem and are not displaying historical or real-time data. - The Submit History report (where you can view all form submissions) - The Case List report - All worker monitoring reports except the Case Activity report - Mobile reports that rely on the advanced "Call Center" functionality - All APIs I would like to reassure you that there is no risk of data loss for submitted data. We are looking into the problem urgently, and will update you as soon as we have a better sense of the timeline for resolution. Our apologies to anyone affected. Sincerely, Amelia ---
**Author:** ![czue](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/czue/32/493_2.png) [@czue](https://forum.dimagi.com/u/czue)\ **Post date:** [April 3, 2015, 12:57am UTC](https://forum.dimagi.com/t/commcarehq-reports-currently-experiencing-issues/2143/2 "2015-04-03T00:57:40Z")
Hello all, We believe that real time data and most historical data should now be showing up properly in reports, however there is still some historical data missing from them. Unfortunately it is not easy to determine which data is affected by this issue. We have initiated jobs to rebulid the underlying database indices which should restore data to all reports. Due to the volume of data on HQ this may take a few days to fully complete. We'll report out when we have more information. Once again - to reiterate - all mobile workers should be unaffected and no data has been lost. thanks, Cory > **···** > > On Thu, Apr 2, 2015 at 7:45 PM, Amelia Sagoff wrote: > > > Dear Users, > > > > I'm writing to let you know we are currently experiencing problems with > > reports on CommCareHQ. > > > > The following reports and features are affected by this problem and are > > not displaying historical or real-time data. > > > > - The Submit History report (where you can view all form submissions) > > - The Case List report > > - All worker monitoring reports except the Case Activity report > > - Mobile reports that rely on the advanced "Call Center" functionality > > - All APIs > > > > I would like to reassure you that there is no risk of data loss for > > submitted data. > > > > We are looking into the problem urgently, and will update you as soon as > > we have a better sense of the timeline for resolution. Our apologies to > > anyone affected. > > > > Sincerely, > > Amelia > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). ---
**Author:** ![Sabeth\_Ahmed](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/s/0ea827/32.png) [@Sabeth\_Ahmed](https://forum.dimagi.com/u/Sabeth_Ahmed)\ **Post date:** [April 5, 2015, 10:14am UTC](https://forum.dimagi.com/t/commcarehq-reports-currently-experiencing-issues/2143/3 "2015-04-05T10:14:47Z")
I've also been experiencing problems with the 'save' option on Commcare. The page freezes every time I try to save. This has been happening all day. Has anyone else been having this problem? ---
**Author:** ![Htet](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/h/ecae2f/32.png) [@Htet](https://forum.dimagi.com/u/Htet)\ **Post date:** [January 19, 2016, 6:13pm UTC](https://forum.dimagi.com/t/commcarehq-reports-currently-experiencing-issues/2143/4 "2016-01-19T18:13:02Z")
Hi All, We are experiencing a problem in which we got complete data in some forms but not in the other forms. All these forms are under one Module. Could anyone share your experience how to deal with this? Much appreciate for your help. Best wishes, Htet > **···** > > On Friday, April 3, 2015 at 6:15:29 AM UTC+6:30, Amelia Sagoff wrote: \> \> Dear Users, \> \> I'm writing to let you know we are currently experiencing problems with \> reports on CommCareHQ. \> \> The following reports and features are affected by this problem and are \> not displaying historical or real-time data. \> \> - The Submit History report (where you can view all form submissions) \> - The Case List report \> - All worker monitoring reports except the Case Activity report \> - Mobile reports that rely on the advanced "Call Center" functionality \> - All APIs \> \> I would like to reassure you that there is no risk of data loss for \> submitted data. \> \> We are looking into the problem urgently, and will update you as soon as \> we have a better sense of the timeline for resolution. Our apologies to \> anyone affected. \> \> Sincerely, \> Amelia \> ---
**Author:** ![czue](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/czue/32/493_2.png) [@czue](https://forum.dimagi.com/u/czue)\ **Post date:** [April 3, 2015, 12:20pm UTC](https://forum.dimagi.com/t/commcarehq-reports-currently-experiencing-issues/2143/5 "2015-04-03T12:20:47Z")
Hi all, Just to update on this - I misspoke in the last update. Recently submitted/updated data is also not appearing in some reports. We are working as hard as we can to restore all report functionality as quickly as we can. thanks, Cory > **···** > > On Thu, Apr 2, 2015 at 8:57 PM, Cory Zue wrote: > > > Hello all, > > > > We believe that real time data and most historical data should now be > > showing up properly in reports, however there is still some historical data > > missing from them. Unfortunately it is not easy to determine which data is > > affected by this issue. We have initiated jobs to rebulid the underlying > > database indices which should restore data to all reports. Due to the > > volume of data on HQ this may take a few days to fully complete. > > > > We'll report out when we have more information. Once again - to reiterate > > > > - all mobile workers should be unaffected and no data has been lost. > > > > thanks, > > Cory > > > > On Thu, Apr 2, 2015 at 7:45 PM, Amelia Sagoff [asagoff@dimagi.com](mailto:asagoff@dimagi.com) wrote: > > > > > Dear Users, > > > > > > I'm writing to let you know we are currently experiencing problems with > > > reports on CommCareHQ. > > > > > > The following reports and features are affected by this problem and are > > > not displaying historical or real-time data. > > > > > > - The Submit History report (where you can view all form submissions) > > > - The Case List report > > > - All worker monitoring reports except the Case Activity report > > > - Mobile reports that rely on the advanced "Call Center" > > > functionality > > > - All APIs > > > > > > I would like to reassure you that there is no risk of data loss for > > > submitted data. > > > > > > We are looking into the problem urgently, and will update you as soon as > > > we have a better sense of the timeline for resolution. Our apologies to > > > anyone affected. > > > > > > Sincerely, > > > Amelia > > > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "commcare-users" group. > > > To unsubscribe from this group and stop receiving emails from it, send an > > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). ---
**Author:** ![Sheel\_Shah](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@Sheel\_Shah](https://forum.dimagi.com/u/Sheel_Shah)\ **Post date:** [April 6, 2015, 12:30am UTC](https://forum.dimagi.com/t/commcarehq-reports-currently-experiencing-issues/2143/6 "2015-04-06T00:30:37Z")
Hi Sabeth, Are you still experiencing the issue? Can you please use the Report an Issue button at the bottom of your webpage so we can look at what is going on. I think the issue is unrelated. Sheel > **···** > > On Sun, Apr 5, 2015 at 6:14 AM, Sabeth Ahmed wrote: > > > I've also been experiencing problems with the 'save' option on Commcare. > > The page freezes every time I try to save. This has been happening all day. > > Has anyone else been having this problem? > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). > > -- > Sheel Shah > Project Manager | Dimagi > m: +1.781.428.5419 | skype: sheel\_shah ---
**Author:** ![Robin\_Selwitz](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/r/e9a140/32.png) [@Robin\_Selwitz](https://forum.dimagi.com/u/Robin_Selwitz)\ **Post date:** [January 19, 2016, 7:03pm UTC](https://forum.dimagi.com/t/commcarehq-reports-currently-experiencing-issues/2143/7 "2016-01-19T19:03:31Z")
Hi Htet, Would you be able to report an issue from your CommCare HQ page? That way we can take a look into this and see what might be affecting your form data. Thanks, Robin Selwitz > **···** > > On Tue, Jan 19, 2016 at 1:13 PM, Htet wrote: > > > Hi All, > > > > We are experiencing a problem in which we got complete data in some forms > > but not in the other forms. All these forms are under one Module. > > Could anyone share your experience how to deal with this? Much appreciate > > for your help. > > > > Best wishes, > > Htet > > > > On Friday, April 3, 2015 at 6:15:29 AM UTC+6:30, Amelia Sagoff wrote: > > > > > Dear Users, > > > > > > I'm writing to let you know we are currently experiencing problems with > > > reports on CommCareHQ. > > > > > > The following reports and features are affected by this problem and are > > > not displaying historical or real-time data. > > > > > > - The Submit History report (where you can view all form submissions) > > > - The Case List report > > > - All worker monitoring reports except the Case Activity report > > > - Mobile reports that rely on the advanced "Call Center" > > > functionality > > > - All APIs > > > > > > I would like to reassure you that there is no risk of data loss for > > > submitted data. > > > > > > We are looking into the problem urgently, and will update you as soon as > > > we have a better sense of the timeline for resolution. Our apologies to > > > anyone affected. > > > > > > Sincerely, > > > Amelia > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). ---
**Author:** ![czue](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/czue/32/493_2.png) [@czue](https://forum.dimagi.com/u/czue)\ **Post date:** [April 4, 2015, 1:59pm UTC](https://forum.dimagi.com/t/commcarehq-reports-currently-experiencing-issues/2143/8 "2015-04-04T13:59:51Z")
Hello all, Another update - live data should now all be properly showing in all reports. We are continuing to work to restore all historical data. Cory > **···** > > On Fri, Apr 3, 2015 at 8:20 AM, Cory Zue wrote: > > > Hi all, > > > > Just to update on this - I misspoke in the last update. Recently > > submitted/updated data is also not appearing in some reports. > > > > We are working as hard as we can to restore all report functionality as > > quickly as we can. > > > > thanks, > > Cory > > > > On Thu, Apr 2, 2015 at 8:57 PM, Cory Zue [czue@dimagi.com](mailto:czue@dimagi.com) wrote: > > > > > Hello all, > > > > > > We believe that real time data and most historical data should now be > > > showing up properly in reports, however there is still some historical data > > > missing from them. Unfortunately it is not easy to determine which data is > > > affected by this issue. We have initiated jobs to rebulid the underlying > > > database indices which should restore data to all reports. Due to the > > > volume of data on HQ this may take a few days to fully complete. > > > > > > We'll report out when we have more information. Once again - to reiterate > > > > > > - all mobile workers should be unaffected and no data has been lost. > > > > > > thanks, > > > Cory > > > > > > On Thu, Apr 2, 2015 at 7:45 PM, Amelia Sagoff [asagoff@dimagi.com](mailto:asagoff@dimagi.com) wrote: > > > > > > > Dear Users, > > > > > > > > I'm writing to let you know we are currently experiencing problems with > > > > reports on CommCareHQ. > > > > > > > > The following reports and features are affected by this problem and are > > > > not displaying historical or real-time data. > > > > > > > > - The Submit History report (where you can view all form submissions) > > > > - The Case List report > > > > - All worker monitoring reports except the Case Activity report > > > > - Mobile reports that rely on the advanced "Call Center" > > > > functionality > > > > - All APIs > > > > > > > > I would like to reassure you that there is no risk of data loss for > > > > submitted data. > > > > > > > > We are looking into the problem urgently, and will update you as soon as > > > > we have a better sense of the timeline for resolution. Our apologies to > > > > anyone affected. > > > > > > > > Sincerely, > > > > Amelia > > > > > > > > -- > > > > You received this message because you are subscribed to the Google > > > > Groups "commcare-users" group. > > > > To unsubscribe from this group and stop receiving emails from it, send > > > > an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).