CommCareHQ Maintenance 9/28/14

Users
1

Dear users,

Our hosting provider is performing maintenance on the hosting
infrastructure and as a result www.commcarehq.org is currently down. We're
keeping an eye on things and will update here as more information becomes
available.

Thanks,
Giovanni

2

Hi all,

CommCare HQ is now back online (it may take a few minutes for it to become
reachable depending on your network). Some parts of the website are still
offline and so you may experience errors when viewing reports, but phones
should be syncing again and all data is being successfully captured and
saved. Unfortunately we are still completely dependent on our hosting
provider for the remaining report fixes, so do not currently have a
timeline for when those will be fully resolved.

Sorry again about the inconvenience, and we will update again when we have
more information.

Cory

··· On Sun, Sep 28, 2014 at 10:15 PM, Giovanni Capalbo wrote:

Dear users,

Our hosting provider is performing maintenance on the hosting
infrastructure and as a result www.commcarehq.org is currently down.
We're keeping an eye on things and will update here as more information
becomes available.

Thanks,
Giovanni

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3

Hi Cory,

Thanks for the update. Any estimate on when the data APIs will be back up
and running?

Brian

··· On Mon, Sep 29, 2014 at 5:01 PM, Cory Zue wrote:

Hi all,

CommCare HQ is now back online (it may take a few minutes for it to become
reachable depending on your network). Some parts of the website are still
offline and so you may experience errors when viewing reports, but phones
should be syncing again and all data is being successfully captured and
saved. Unfortunately we are still completely dependent on our hosting
provider for the remaining report fixes, so do not currently have a
timeline for when those will be fully resolved.

Sorry again about the inconvenience, and we will update again when we have
more information.

Cory

On Sun, Sep 28, 2014 at 10:15 PM, Giovanni Capalbo gcapalbo@dimagi.com wrote:

Dear users,

Our hosting provider is performing maintenance on the hosting
infrastructure and as a result www.commcarehq.org is currently down.
We're keeping an eye on things and will update here as more information
becomes available.

Thanks,
Giovanni

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4

Not at this time. We are still waiting to hear more information from our
hosting provider on this and are looking into other failover options as
well. As mentioned we'll report out as soon as we have more concrete
information.

··· On Mon, Sep 29, 2014 at 1:53 PM, Brian DeRenzi wrote:

Hi Cory,

Thanks for the update. Any estimate on when the data APIs will be back up
and running?

Brian

On Mon, Sep 29, 2014 at 5:01 PM, Cory Zue czue@dimagi.com wrote:

Hi all,

CommCare HQ is now back online (it may take a few minutes for it to
become reachable depending on your network). Some parts of the website are
still offline and so you may experience errors when viewing reports, but
phones should be syncing again and all data is being successfully captured
and saved. Unfortunately we are still completely dependent on our hosting
provider for the remaining report fixes, so do not currently have a
timeline for when those will be fully resolved.

Sorry again about the inconvenience, and we will update again when we
have more information.

Cory

On Sun, Sep 28, 2014 at 10:15 PM, Giovanni Capalbo gcapalbo@dimagi.com wrote:

Dear users,

Our hosting provider is performing maintenance on the hosting
infrastructure and as a result www.commcarehq.org is currently down.
We're keeping an eye on things and will update here as more information
becomes available.

Thanks,
Giovanni

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5

i'm still getting "internal Server error"s?

Michael

··· On Monday, September 29, 2014 10:11:18 PM UTC+1, Amelia Sagoff wrote: > > Hi all, > > I'm happy to report that CommCareHQ is now fully operational. We have > resolved all issues with our hosting provider. > > Thanks, > Amelia > > On Mon, Sep 29, 2014 at 2:03 PM, Cory Zue <cz...@dimagi.com > wrote: > >> Not at this time. We are still waiting to hear more information from our >> hosting provider on this and are looking into other failover options as >> well. As mentioned we'll report out as soon as we have more concrete >> information. >> >> On Mon, Sep 29, 2014 at 1:53 PM, Brian DeRenzi <bder...@gmail.com > wrote: >> >>> Hi Cory, >>> >>> Thanks for the update. Any estimate on when the data APIs will be back >>> up and running? >>> >>> Brian >>> >>> On Mon, Sep 29, 2014 at 5:01 PM, Cory Zue <cz...@dimagi.com > wrote: >>> >>>> Hi all, >>>> >>>> CommCare HQ is now back online (it may take a few minutes for it to >>>> become reachable depending on your network). Some parts of the website are >>>> still offline and so you may experience errors when viewing reports, but >>>> phones should be syncing again and all data is being successfully captured >>>> and saved. Unfortunately we are still completely dependent on our hosting >>>> provider for the remaining report fixes, so do not currently have a >>>> timeline for when those will be fully resolved. >>>> >>>> >>>> Sorry again about the inconvenience, and we will update again when we >>>> have more information. >>>> >>>> Cory >>>> >>>> On Sun, Sep 28, 2014 at 10:15 PM, Giovanni Capalbo <gcap...@dimagi.com > wrote: >>>> >>>>> Dear users, >>>>> >>>>> Our hosting provider is performing maintenance on the hosting >>>>> infrastructure and as a result www.commcarehq.org is currently down. >>>>> We're keeping an eye on things and will update here as more information >>>>> becomes available. >>>>> >>>>> Thanks, >>>>> Giovanni >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "commcare-users" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to commcare-user...@googlegroups.com . >>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com . >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "commcare-users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to commcare-user...@googlegroups.com . >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
6

Hi all,

I'm happy to report that CommCareHQ is now fully operational. We have
resolved all issues with our hosting provider.

Thanks,
Amelia

··· On Mon, Sep 29, 2014 at 2:03 PM, Cory Zue wrote:

Not at this time. We are still waiting to hear more information from our
hosting provider on this and are looking into other failover options as
well. As mentioned we'll report out as soon as we have more concrete
information.

On Mon, Sep 29, 2014 at 1:53 PM, Brian DeRenzi bderenzi@gmail.com wrote:

Hi Cory,

Thanks for the update. Any estimate on when the data APIs will be back up
and running?

Brian

On Mon, Sep 29, 2014 at 5:01 PM, Cory Zue czue@dimagi.com wrote:

Hi all,

CommCare HQ is now back online (it may take a few minutes for it to
become reachable depending on your network). Some parts of the website are
still offline and so you may experience errors when viewing reports, but
phones should be syncing again and all data is being successfully captured
and saved. Unfortunately we are still completely dependent on our hosting
provider for the remaining report fixes, so do not currently have a
timeline for when those will be fully resolved.

Sorry again about the inconvenience, and we will update again when we
have more information.

Cory

On Sun, Sep 28, 2014 at 10:15 PM, Giovanni Capalbo gcapalbo@dimagi.com wrote:

Dear users,

Our hosting provider is performing maintenance on the hosting
infrastructure and as a result www.commcarehq.org is currently down.
We're keeping an eye on things and will update here as more information
becomes available.

Thanks,
Giovanni

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7

Hey Michael,

What URL?

thanks,
Cory

··· On Mon, Sep 29, 2014 at 8:08 PM, Michael Carpenter wrote:

i'm still getting "internal Server error"s?

Michael

On Monday, September 29, 2014 10:11:18 PM UTC+1, Amelia Sagoff wrote:

Hi all,

I'm happy to report that CommCareHQ is now fully operational. We have
resolved all issues with our hosting provider.

Thanks,
Amelia

On Mon, Sep 29, 2014 at 2:03 PM, Cory Zue cz...@dimagi.com wrote:

Not at this time. We are still waiting to hear more information from our
hosting provider on this and are looking into other failover options as
well. As mentioned we'll report out as soon as we have more concrete
information.

On Mon, Sep 29, 2014 at 1:53 PM, Brian DeRenzi bder...@gmail.com wrote:

Hi Cory,

Thanks for the update. Any estimate on when the data APIs will be back
up and running?

Brian

On Mon, Sep 29, 2014 at 5:01 PM, Cory Zue cz...@dimagi.com wrote:

Hi all,

CommCare HQ is now back online (it may take a few minutes for it to
become reachable depending on your network). Some parts of the website are
still offline and so you may experience errors when viewing reports, but
phones should be syncing again and all data is being successfully captured
and saved. Unfortunately we are still completely dependent on our hosting
provider for the remaining report fixes, so do not currently have a
timeline for when those will be fully resolved.

Sorry again about the inconvenience, and we will update again when we
have more information.

Cory

On Sun, Sep 28, 2014 at 10:15 PM, Giovanni Capalbo <gcap...@dimagi.com wrote:

Dear users,

Our hosting provider is performing maintenance on the hosting
infrastructure and as a result www.commcarehq.org is currently
down. We're keeping an eye on things and will update here as more
information becomes available.

Thanks,
Giovanni

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