CommCareHQ Issues with Data Exports/Import

Hello CommCare-Users,

We are currently experiencing a performance issue on our site and data
exports and uploads may not work a this time. We are working hard to make
sure this issue is resolved, and will update you as soon as we have
resolved the problem.

We apologize for the inconvenience that this has caused.

Best,

··· -- Kishan Sampat

Technical Support Analyst

Hello,

We are currently trying to update an app that probably has not been updated
for about a year, and it is failing to download the updates.

Could this be part of that same problem?

Thank you,
Robin

··· On Wednesday, August 3, 2016 at 2:31:20 AM UTC-7, Kishan Sampat wrote: > > Hello CommCare-Users, > > We are currently experiencing a performance issue on our site and data > exports and uploads may not work a this time. We are working hard to make > sure this issue is resolved, and will update you as soon as we have > resolved the problem. > > We apologize for the inconvenience that this has caused. > > Best, > > -- > Kishan Sampat > > Technical Support Analyst >

Hi all,

The performance issues on our site should be resolved. You should be able
to use data uploads and exports as usual. If you continue to have any
issues, please report an issue from your CommCare HQ page or email
support@dimagi.com.

Thank you,
Robin Selwitz

··· On Wednesday, August 3, 2016 at 5:31:20 AM UTC-4, Kishan Sampat wrote: > > Hello CommCare-Users, > > We are currently experiencing a performance issue on our site and data > exports and uploads may not work a this time. We are working hard to make > sure this issue is resolved, and will update you as soon as we have > resolved the problem. > > We apologize for the inconvenience that this has caused. > > Best, > > -- > Kishan Sampat > > Technical Support Analyst >

Hi Robin,

This sounds like it may be a separate issue.

Would you be able to report an issue
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports from
CommCare HQ so we can look into this?

Thanks,
Robin Selwitz

··· On Wed, Aug 3, 2016 at 10:42 AM, Robin Fatch wrote:

Hello,

We are currently trying to update an app that probably has not been
updated for about a year, and it is failing to download the updates.

Could this be part of that same problem?

Thank you,
Robin

On Wednesday, August 3, 2016 at 2:31:20 AM UTC-7, Kishan Sampat wrote:

Hello CommCare-Users,

We are currently experiencing a performance issue on our site and data
exports and uploads may not work a this time. We are working hard to
make sure this issue is resolved, and will update you as soon as we have
resolved the problem.

We apologize for the inconvenience that this has caused.

Best,


Kishan Sampat

Technical Support Analyst


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Thanks Robin, will do!

··· On Wednesday, August 3, 2016 at 7:53:36 AM UTC-7, rselwitz wrote: > > Hi Robin, > > This sounds like it may be a separate issue. > > Would you be able to report an issue > from > CommCare HQ so we can look into this? > > Thanks, > Robin Selwitz > > On Wed, Aug 3, 2016 at 10:42 AM, Robin Fatch <robin...@gmail.com > wrote: > >> Hello, >> >> We are currently trying to update an app that probably has not been >> updated for about a year, and it is failing to download the updates. >> >> Could this be part of that same problem? >> >> Thank you, >> Robin >> >> >> >> >> On Wednesday, August 3, 2016 at 2:31:20 AM UTC-7, Kishan Sampat wrote: >>> >>> Hello CommCare-Users, >>> >>> We are currently experiencing a performance issue on our site and data >>> exports and uploads may not work a this time. We are working hard to >>> make sure this issue is resolved, and will update you as soon as we have >>> resolved the problem. >>> >>> We apologize for the inconvenience that this has caused. >>> >>> Best, >>> >>> -- >>> Kishan Sampat >>> >>> Technical Support Analyst >>> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >