[CommCare] Issue adding Mobile Workers to Groups

Users
1

Hi,

Is anyone else having issues seeing all their mobile workers show up as
options when editing group memberships? I'm performing a small test run and
have 7 mobile workers but when I go to edit group memberships I'm only
seeing 6 mobile workers listed.

Thanks for your help!

Tania

2

Also, is there a lag between adding new groups and having those new groups
show up in the options when reassigning cases? I'm not able to select any
of my existing groups when I'm on the Reassign Cases page.

Let me know if I'm missing something.

Tania

··· On Thursday, March 26, 2015 at 10:55:16 PM UTC-4, Tania Lee wrote: > > Hi, > > Is anyone else having issues seeing all their mobile workers show up as > options when editing group memberships? I'm performing a small test run and > have 7 mobile workers but when I go to edit group memberships I'm only > seeing 6 mobile workers listed. > > Thanks for your help! > > Tania >
3

Hi Tania

Are you still having difficulty with this?

··· On 27 March 2015 at 05:10, Tania Lee wrote:

Also, is there a lag between adding new groups and having those new groups
show up in the options when reassigning cases? I'm not able to select any
of my existing groups when I'm on the Reassign Cases page.

Let me know if I'm missing something.

Tania

On Thursday, March 26, 2015 at 10:55:16 PM UTC-4, Tania Lee wrote:

Hi,

Is anyone else having issues seeing all their mobile workers show up as
options when editing group memberships? I'm performing a small test run and
have 7 mobile workers but when I go to edit group memberships I'm only
seeing 6 mobile workers listed.

Thanks for your help!

Tania

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Simon Kelly
Senior Engineer | Dimagi South Africa

4

Hi Simon,

The issue with the new mobile workers showing up when I edit group
memberships has resolved.

However, I'm still experiencing the issue where I cannot select the new
groups I've created when on the Reassign Cases page - any advice?

thanks!
Tania

··· On Friday, March 27, 2015 at 5:14:24 AM UTC-4, skelly wrote: > > Hi Tania > > Are you still having difficulty with this? > > On 27 March 2015 at 05:10, Tania Lee <tania...@gmail.com > wrote: > >> Also, is there a lag between adding new groups and having those new >> groups show up in the options when reassigning cases? I'm not able to >> select any of my existing groups when I'm on the Reassign Cases page. >> >> Let me know if I'm missing something. >> >> Tania >> >> >> On Thursday, March 26, 2015 at 10:55:16 PM UTC-4, Tania Lee wrote: >>> >>> Hi, >>> >>> Is anyone else having issues seeing all their mobile workers show up as >>> options when editing group memberships? I'm performing a small test run and >>> have 7 mobile workers but when I go to edit group memberships I'm only >>> seeing 6 mobile workers listed. >>> >>> Thanks for your help! >>> >>> Tania >>> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > > > > -- > Simon Kelly > Senior Engineer | Dimagi South Africa >
5

I had this problem as well this past Monday. Both new mobile workers and
new groups wouldn't appear on the Edit Group page, despite refreshing the
page. After a lag of five minutes or so, the new workers/groups would then
appear. I haven't tried since then so don't know if this has persisted or
is the same problem as Tania's.

··· On Fri, Mar 27, 2015 at 5:14 AM, Simon Kelly wrote:

Hi Tania

Are you still having difficulty with this?

On 27 March 2015 at 05:10, Tania Lee tanialee15@gmail.com wrote:

Also, is there a lag between adding new groups and having those new
groups show up in the options when reassigning cases? I'm not able to
select any of my existing groups when I'm on the Reassign Cases page.

Let me know if I'm missing something.

Tania

On Thursday, March 26, 2015 at 10:55:16 PM UTC-4, Tania Lee wrote:

Hi,

Is anyone else having issues seeing all their mobile workers show up as
options when editing group memberships? I'm performing a small test run and
have 7 mobile workers but when I go to edit group memberships I'm only
seeing 6 mobile workers listed.

Thanks for your help!

Tania

--
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email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Simon Kelly
Senior Engineer | Dimagi South Africa

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6

Hi Tania,

I may have reproduced the behavior of the group not showing up for case
reassignment and we're going to look into this behavior as a support issue.
I will communicate with you further from the issue and respond back to this
thread with our conclusions.

Thanks,

··· On Fri, Mar 27, 2015 at 10:16 AM, Tania Lee wrote:

Hi Simon,

The issue with the new mobile workers showing up when I edit group
memberships has resolved.

However, I'm still experiencing the issue where I cannot select the new
groups I've created when on the Reassign Cases page - any advice?

thanks!
Tania

On Friday, March 27, 2015 at 5:14:24 AM UTC-4, skelly wrote:

Hi Tania

Are you still having difficulty with this?

On 27 March 2015 at 05:10, Tania Lee tania...@gmail.com wrote:

Also, is there a lag between adding new groups and having those new
groups show up in the options when reassigning cases? I'm not able to
select any of my existing groups when I'm on the Reassign Cases page.

Let me know if I'm missing something.

Tania

On Thursday, March 26, 2015 at 10:55:16 PM UTC-4, Tania Lee wrote:

Hi,

Is anyone else having issues seeing all their mobile workers show up as
options when editing group memberships? I'm performing a small test run and
have 7 mobile workers but when I go to edit group memberships I'm only
seeing 6 mobile workers listed.

Thanks for your help!

Tania

--
You received this message because you are subscribed to the Google
Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Simon Kelly
Senior Engineer | Dimagi South Africa

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You received this message because you are subscribed to the Google Groups
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--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

7

Hi All,

To follow up on this issue, groups become available for Case Reassignment
only if they are Case Sharing groups. For more on Case Sharing groups,
please see: https://help.commcarehq.org/display/commcarepublic/Case+Sharing

Thanks,

··· On Fri, Mar 27, 2015 at 10:27 AM, Nate Haduch wrote:

Hi Tania,

I may have reproduced the behavior of the group not showing up for case
reassignment and we're going to look into this behavior as a support issue.
I will communicate with you further from the issue and respond back to this
thread with our conclusions.

Thanks,

On Fri, Mar 27, 2015 at 10:16 AM, Tania Lee tanialee15@gmail.com wrote:

Hi Simon,

The issue with the new mobile workers showing up when I edit group
memberships has resolved.

However, I'm still experiencing the issue where I cannot select the new
groups I've created when on the Reassign Cases page - any advice?

thanks!
Tania

On Friday, March 27, 2015 at 5:14:24 AM UTC-4, skelly wrote:

Hi Tania

Are you still having difficulty with this?

On 27 March 2015 at 05:10, Tania Lee tania...@gmail.com wrote:

Also, is there a lag between adding new groups and having those new
groups show up in the options when reassigning cases? I'm not able to
select any of my existing groups when I'm on the Reassign Cases page.

Let me know if I'm missing something.

Tania

On Thursday, March 26, 2015 at 10:55:16 PM UTC-4, Tania Lee wrote:

Hi,

Is anyone else having issues seeing all their mobile workers show up
as options when editing group memberships? I'm performing a small test run
and have 7 mobile workers but when I go to edit group memberships I'm only
seeing 6 mobile workers listed.

Thanks for your help!

Tania

--
You received this message because you are subscribed to the Google
Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Simon Kelly
Senior Engineer | Dimagi South Africa

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

8

Hi all,

Unfortunately I'm seeing additional weirdness in managing mobile workers
and groups. I haven't made any changes to the number of mobile workers (I
currently have 7) but when I'm in the Groups view and click to Edit Group,
I'm not seeing the full list of mobile workers available and the* edits I
originally made are gone*, therefore my memberships across groups are
incorrect.

I'm gearing up to upload a batch of 75 additional mobile workers using the
Bulk Upload function, but I'm feeling a little trigger shy...

Any help or suggestions you can provide are appreciated.

Tania

··· On Friday, March 27, 2015 at 10:16:54 AM UTC-4, Tania Lee wrote: > > Hi Simon, > > The issue with the new mobile workers showing up when I edit group > memberships has resolved. > > However, I'm still experiencing the issue where I cannot select the new > groups I've created when on the Reassign Cases page - any advice? > > thanks! > Tania > > On Friday, March 27, 2015 at 5:14:24 AM UTC-4, skelly wrote: >> >> Hi Tania >> >> Are you still having difficulty with this? >> >> On 27 March 2015 at 05:10, Tania Lee wrote: >> >>> Also, is there a lag between adding new groups and having those new >>> groups show up in the options when reassigning cases? I'm not able to >>> select any of my existing groups when I'm on the Reassign Cases page. >>> >>> Let me know if I'm missing something. >>> >>> Tania >>> >>> >>> On Thursday, March 26, 2015 at 10:55:16 PM UTC-4, Tania Lee wrote: >>>> >>>> Hi, >>>> >>>> Is anyone else having issues seeing all their mobile workers show up as >>>> options when editing group memberships? I'm performing a small test run and >>>> have 7 mobile workers but when I go to edit group memberships I'm only >>>> seeing 6 mobile workers listed. >>>> >>>> Thanks for your help! >>>> >>>> Tania >>>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "commcare-users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to commcare-user...@googlegroups.com. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> >> >> -- >> Simon Kelly >> Senior Engineer | Dimagi South Africa >> >