CommCare HQ Downtime

Users
1

Hi users,

You may have noticed that we were having some unplanned slowness and
downtime on CommCare HQ today. We think that everything is back to normal
now, but are keeping a close eye on it, and will let you know if there are
any problems in the future.

Sorry about any inconvenience caused!

  • the CommCare HQ team
2

I have been facing slow speed/downtime on commcareHQ from the past 2-3
days. Is this the problem on the server side? If yes, any idea when it
will be resolved?

Thanks,
Chandni

··· On Feb 23, 12:20 pm, Cory Zue wrote: > Hi users, > > You may have noticed that we were having some unplanned slowness and > downtime on CommCare HQ today. We think that everything is back to normal > now, but are keeping a close eye on it, and will let you know if there are > any problems in the future. > > Sorry about any inconvenience caused! > > - the CommCare HQ team
3

Hi Chandni,

We haven't noticed any downtime or issues since last week. The next time
you think that the site is down or running significantly slower than normal
could you send an email to commcarehq-support@dimagi.com immediately so
that we can look into it in real time?

Any chance that your own internet connection has changed in the last couple
days?

thanks,
Cory

··· 2012/3/2 Chandni

I have been facing slow speed/downtime on commcareHQ from the past 2-3
days. Is this the problem on the server side? If yes, any idea when it
will be resolved?

Thanks,
Chandni

On Feb 23, 12:20 pm, Cory Zue c...@dimagi.com wrote:

Hi users,

You may have noticed that we were having some unplanned slowness and
downtime on CommCare HQ today. We think that everything is back to normal
now, but are keeping a close eye on it, and will let you know if there
are
any problems in the future.

Sorry about any inconvenience caused!

  • the CommCare HQ team
4

Thanks for quick response, Cory. I doubt the problem was with my internet
connection as I was able to access other sites and even when
my colleagues tried to access commcarehq they couldn't get connected. But I
should mention, this non-connectivity problem happened 4-5 times/day for
the past 2-3days and within less than 10 mins the connection was
reestablished. In future, I will report this problem immediately to the
email provided.

Thanks,
Chandni

··· On Fri, Mar 2, 2012 at 3:28 AM, Cory Zue wrote:

Hi Chandni,

We haven't noticed any downtime or issues since last week. The next time
you think that the site is down or running significantly slower than normal
could you send an email to commcarehq-support@dimagi.com immediately so
that we can look into it in real time?

Any chance that your own internet connection has changed in the last
couple days?

thanks,
Cory

2012/3/2 Chandni chandnidhanjal@gmail.com

I have been facing slow speed/downtime on commcareHQ from the past 2-3
days. Is this the problem on the server side? If yes, any idea when it
will be resolved?

Thanks,
Chandni

On Feb 23, 12:20 pm, Cory Zue c...@dimagi.com wrote:

Hi users,

You may have noticed that we were having some unplanned slowness and
downtime on CommCare HQ today. We think that everything is back to
normal
now, but are keeping a close eye on it, and will let you know if there
are
any problems in the future.

Sorry about any inconvenience caused!

  • the CommCare HQ team