CommCare-export Tool

Developers
1

Hi @Simon_Kelly
I hope you're doing well, few days CommCare-export sending this following error, not able to pull out ma data is there is there any maintenance on server side, cos my username and password works well.

2019-06-12 09:50:56,098 commcare_export.commcare_hq_client WARNING Request failed after 1 attempts (0.0s). Giving up.

Authentication failed. Please check your credentials

2

Hi

There's no maintenance. You can check https://status.commcarehq.org/ for current and historical issues.

Are you using the same case for your username? Also do you have 2 factor auth set up for your account?