Case sharing

Hi I keep getting the same error about the user being in exactly one user
group. Ive been back through it for ages and checked all the different
settings. Any other thoughts on where I could be going wrong? thanks Nicola

Hi Nicola,

Are you using “Locations” in your application? Locations also place the
user into groups which can result in such behavior.

Another common issue is that Groups in HQ can be either reporting groups by
default, used for filtering web reports, or they can be case sharing groups,
which need to be added manually. You may need to configure that the group
the user is a member of is a case sharing group.

-Clayton

··· On Mon, Mar 13, 2017 at 11:29 PM, wrote:

Hi I keep getting the same error about the user being in exactly one user
group. Ive been back through it for ages and checked all the different
settings. Any other thoughts on where I could be going wrong? thanks Nicola


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Hi, I’m afraid Im still getting the same errors - the app wont update and I
also getting the exactly one case error message when I login as some of the
mobile workers that I have created. I have downloaded the organisational
structure altogether and I have also set the groups to just case sharing. I
previously had them also as reporting groups.

For your question on locations, since I have now deleted the organisational
structure, does this mean Im not using locations? If not, where do I find
them?

thanks very much for your help,
Nicola

Nicola Floyd
Head of Impact and Analysis

Operation Fistula

USA UK
401 Congress Avenue 10 Queen Street Place
Suite 1540 London
Austin, TX 78701 EC4R 1BE

··· On Thu, Mar 16, 2017 at 7:16 AM, Clayton Sims wrote:

Hi Nicola,

Are you using “Locations” in your application? Locations also place the
user into groups which can result in such behavior.

Another common issue is that Groups in HQ can be either reporting groups by
default, used for filtering web reports, or they can be case sharing groups,
which need to be added manually. You may need to configure that the group
the user is a member of is a case sharing group.

-Clayton

On Mon, Mar 13, 2017 at 11:29 PM, nicola@opfistula.org wrote:

Hi I keep getting the same error about the user being in exactly one user
group. Ive been back through it for ages and checked all the different
settings. Any other thoughts on where I could be going wrong? thanks Nicola


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
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Hey Nikola,

In general to troubleshoot:

If you don’t want case sharing:

  • Turn off case sharing in your application settings
  • Make a new version of your application
  • Update your application on your phone

If you do want case sharing

  • Make sure the user is assigned to only one case sharing group OR make
    sure they are only assigned to one location that has “owns cases” turned on
  • If the user is not assigned to a case sharing group AND not assigned to a
    location that has owns cases, you will get an error
  • After verifying the user’s settings, please Sync on the phone or tablet

Let me know if this fixes the error - otherwise, Report an Issue from your
project and we can look at what is going on. Please include the mobile
worker and the application we should check.

Thanks,
Sheel

··· On Fri, Mar 17, 2017 at 7:28 AM, Nicola Floyd wrote:

Hi, I’m afraid Im still getting the same errors - the app wont update and
I also getting the exactly one case error message when I login as some of
the mobile workers that I have created. I have downloaded the
organisational structure altogether and I have also set the groups to just
case sharing. I previously had them also as reporting groups.

For your question on locations, since I have now deleted the
organisational structure, does this mean Im not using locations? If not,
where do I find them?

thanks very much for your help,
Nicola

Nicola Floyd
Head of Impact and Analysis

Operation Fistula
www.opfistula.org

USA UK
401 Congress Avenue 10 Queen Street Place
Suite 1540 London
Austin, TX 78701 EC4R 1BE

On Thu, Mar 16, 2017 at 7:16 AM, Clayton Sims csims@dimagi.com wrote:

Hi Nicola,

Are you using “Locations” in your application? Locations also place the
user into groups which can result in such behavior.

Another common issue is that Groups in HQ can be either reporting
groups
by default, used for filtering web reports, or they can be case
sharing
groups, which need to be added manually. You may need to
configure that the group the user is a member of is a case sharing group.

-Clayton

On Mon, Mar 13, 2017 at 11:29 PM, nicola@opfistula.org wrote:

Hi I keep getting the same error about the user being in exactly one
user group. Ive been back through it for ages and checked all the different
settings. Any other thoughts on where I could be going wrong? thanks Nicola


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to a topic in the
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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah

Great thanks. I had done all of the above except clicking sync. It is now
working. Thank you!

The only issue Im having now is that the app wont update. I get an error
message about “Failure to download updates. This usually means that your
app has a configuration issue. (see notification details).”

I don’t really know where to start looking for the confiscation issues.
Ryan did tell me to unstar all the versions except the latest one. Ive now
down that but still no luck. Any thoughts on where I should be looking?

thanks Nicola

Nicola Floyd
Head of Impact and Analysis

Operation Fistula

USA UK
401 Congress Avenue 10 Queen Street Place
Suite 1540 London
Austin, TX 78701 EC4R 1BE

··· On Fri, Mar 17, 2017 at 12:45 PM, Sheel Shah wrote:

Hey Nikola,

In general to troubleshoot:

If you don’t want case sharing:

  • Turn off case sharing in your application settings
  • Make a new version of your application
  • Update your application on your phone

If you do want case sharing

  • Make sure the user is assigned to only one case sharing group OR make
    sure they are only assigned to one location that has “owns cases” turned on
  • If the user is not assigned to a case sharing group AND not assigned to
    a location that has owns cases, you will get an error
  • After verifying the user’s settings, please Sync on the phone or
    tablet

Let me know if this fixes the error - otherwise, Report an Issue from your
project and we can look at what is going on. Please include the mobile
worker and the application we should check.

Thanks,
Sheel

On Fri, Mar 17, 2017 at 7:28 AM, Nicola Floyd nicola@opfistula.org wrote:

Hi, I’m afraid Im still getting the same errors - the app wont update and
I also getting the exactly one case error message when I login as some of
the mobile workers that I have created. I have downloaded the
organisational structure altogether and I have also set the groups to just
case sharing. I previously had them also as reporting groups.

For your question on locations, since I have now deleted the
organisational structure, does this mean Im not using locations? If not,
where do I find them?

thanks very much for your help,
Nicola

Nicola Floyd
Head of Impact and Analysis

Operation Fistula
www.opfistula.org

USA UK
401 Congress Avenue 10 Queen Street Place
Suite 1540 London
Austin, TX 78701 EC4R 1BE

On Thu, Mar 16, 2017 at 7:16 AM, Clayton Sims csims@dimagi.com wrote:

Hi Nicola,

Are you using “Locations” in your application? Locations also place the
user into groups which can result in such behavior.

Another common issue is that Groups in HQ can be either reporting
groups
by default, used for filtering web reports, or they can be case
sharing
groups, which need to be added manually. You may need to
configure that the group the user is a member of is a case sharing group.

-Clayton

On Mon, Mar 13, 2017 at 11:29 PM, nicola@opfistula.org wrote:

Hi I keep getting the same error about the user being in exactly one
user group. Ive been back through it for ages and checked all the different
settings. Any other thoughts on where I could be going wrong? thanks Nicola


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
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pic/commcare-users/gP14wEEbr20/unsubscribe.
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commcare-users+unsubscribe@googlegroups.com.
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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 <(781)%20428-5419> | skype: sheel_shah


You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
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Nicola,

If you pull down the notification bar on your device you should see a more
detailed explanation of what’s happening that might provide some guidance.
If not, I’d recommend reporting a bug
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports so that
we can take a look (and at least provide a better error message).

Cheers,
Will

··· On Fri, Mar 17, 2017 at 3:55 PM, Nicola Floyd wrote:

Great thanks. I had done all of the above except clicking sync. It is now
working. Thank you!

The only issue Im having now is that the app wont update. I get an error
message about “Failure to download updates. This usually means that your
app has a configuration issue. (see notification details).”

I don’t really know where to start looking for the confiscation issues.
Ryan did tell me to unstar all the versions except the latest one. Ive now
down that but still no luck. Any thoughts on where I should be looking?

thanks Nicola

Nicola Floyd
Head of Impact and Analysis

Operation Fistula
www.opfistula.org

USA UK
401 Congress Avenue 10 Queen Street Place
Suite 1540 London
Austin, TX 78701 EC4R 1BE

On Fri, Mar 17, 2017 at 12:45 PM, Sheel Shah sshah@dimagi.com wrote:

Hey Nikola,

In general to troubleshoot:

If you don’t want case sharing:

  • Turn off case sharing in your application settings
  • Make a new version of your application
  • Update your application on your phone

If you do want case sharing

  • Make sure the user is assigned to only one case sharing group OR make
    sure they are only assigned to one location that has “owns cases” turned on
  • If the user is not assigned to a case sharing group AND not assigned to
    a location that has owns cases, you will get an error
  • After verifying the user’s settings, please Sync on the phone or
    tablet

Let me know if this fixes the error - otherwise, Report an Issue from
your project and we can look at what is going on. Please include the
mobile worker and the application we should check.

Thanks,
Sheel

On Fri, Mar 17, 2017 at 7:28 AM, Nicola Floyd nicola@opfistula.org wrote:

Hi, I’m afraid Im still getting the same errors - the app wont update
and I also getting the exactly one case error message when I login as some
of the mobile workers that I have created. I have downloaded the
organisational structure altogether and I have also set the groups to just
case sharing. I previously had them also as reporting groups.

For your question on locations, since I have now deleted the
organisational structure, does this mean Im not using locations? If not,
where do I find them?

thanks very much for your help,
Nicola

Nicola Floyd
Head of Impact and Analysis

Operation Fistula
www.opfistula.org

USA UK
401 Congress Avenue 10 Queen Street Place
Suite 1540 London
Austin, TX 78701 EC4R 1BE

On Thu, Mar 16, 2017 at 7:16 AM, Clayton Sims csims@dimagi.com wrote:

Hi Nicola,

Are you using “Locations” in your application? Locations also place the
user into groups which can result in such behavior.

Another common issue is that Groups in HQ can be either reporting
groups
by default, used for filtering web reports, or they can be case
sharing
groups, which need to be added manually. You may need to
configure that the group the user is a member of is a case sharing group.

-Clayton

On Mon, Mar 13, 2017 at 11:29 PM, nicola@opfistula.org wrote:

Hi I keep getting the same error about the user being in exactly one
user group. Ive been back through it for ages and checked all the different
settings. Any other thoughts on where I could be going wrong? thanks Nicola


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to a topic in the
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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 <(781)%20428-5419> | skype: sheel_shah


You received this message because you are subscribed to a topic in the
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Hi, Its now working. Im not sure which bit fixed it - I also turned the
android device off completely and then repowered it up and then it worked.

Thanks for your help, Nicola

Nicola Floyd
Head of Impact and Analysis

Operation Fistula

USA UK
401 Congress Avenue 10 Queen Street Place
Suite 1540 London
Austin, TX 78701 EC4R 1BE

··· On Sat, Mar 18, 2017 at 9:03 AM, William Pride wrote:

Nicola,

If you pull down the notification bar on your device you should see a more
detailed explanation of what’s happening that might provide some guidance.
If not, I’d recommend reporting a bug
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports so
that we can take a look (and at least provide a better error message).

Cheers,
Will

On Fri, Mar 17, 2017 at 3:55 PM, Nicola Floyd nicola@opfistula.org wrote:

Great thanks. I had done all of the above except clicking sync. It is
now working. Thank you!

The only issue Im having now is that the app wont update. I get an error
message about “Failure to download updates. This usually means that your
app has a configuration issue. (see notification details).”

I don’t really know where to start looking for the confiscation issues.
Ryan did tell me to unstar all the versions except the latest one. Ive now
down that but still no luck. Any thoughts on where I should be looking?

thanks Nicola

Nicola Floyd
Head of Impact and Analysis

Operation Fistula
www.opfistula.org

USA UK
401 Congress Avenue 10 Queen Street Place
Suite 1540 London
Austin, TX 78701 EC4R 1BE

On Fri, Mar 17, 2017 at 12:45 PM, Sheel Shah sshah@dimagi.com wrote:

Hey Nikola,

In general to troubleshoot:

If you don’t want case sharing:

  • Turn off case sharing in your application settings
  • Make a new version of your application
  • Update your application on your phone

If you do want case sharing

  • Make sure the user is assigned to only one case sharing group OR make
    sure they are only assigned to one location that has “owns cases” turned on
  • If the user is not assigned to a case sharing group AND not assigned
    to a location that has owns cases, you will get an error
  • After verifying the user’s settings, please Sync on the phone or
    tablet

Let me know if this fixes the error - otherwise, Report an Issue from
your project and we can look at what is going on. Please include the
mobile worker and the application we should check.

Thanks,
Sheel

On Fri, Mar 17, 2017 at 7:28 AM, Nicola Floyd nicola@opfistula.org wrote:

Hi, I’m afraid Im still getting the same errors - the app wont update
and I also getting the exactly one case error message when I login as some
of the mobile workers that I have created. I have downloaded the
organisational structure altogether and I have also set the groups to just
case sharing. I previously had them also as reporting groups.

For your question on locations, since I have now deleted the
organisational structure, does this mean Im not using locations? If not,
where do I find them?

thanks very much for your help,
Nicola

Nicola Floyd
Head of Impact and Analysis

Operation Fistula
www.opfistula.org

USA UK
401 Congress Avenue 10 Queen Street Place
Suite 1540 London
Austin, TX 78701 EC4R 1BE

On Thu, Mar 16, 2017 at 7:16 AM, Clayton Sims csims@dimagi.com wrote:

Hi Nicola,

Are you using “Locations” in your application? Locations also place
the user into groups which can result in such behavior.

Another common issue is that Groups in HQ can be either reporting
groups
by default, used for filtering web reports, or they can be case
sharing
groups, which need to be added manually. You may need to
configure that the group the user is a member of is a case sharing group.

-Clayton

On Mon, Mar 13, 2017 at 11:29 PM, nicola@opfistula.org wrote:

Hi I keep getting the same error about the user being in exactly one
user group. Ive been back through it for ages and checked all the different
settings. Any other thoughts on where I could be going wrong? thanks Nicola


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to a topic in the
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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 <(781)%20428-5419> | skype: sheel_shah


You received this message because you are subscribed to a topic in the
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