Case configuration problem

Users
1

Hi,

I am having problems with the case configuration in CommCareHQ. For some reason is not working for me.

I try to change requires "no case" to "a case" and doesn't change.

See attached screen, any help would be appreciated.

Thanks

William

Nocase.png811×278 11.4 KB

2

Dear William,

To start off with—please forgive me. This seems to be an unexpected product
of a change I made last night, and I'm looking into it. I believe it is a
"stale cache" issue, and since it was deployed last night, other users have
been able to get around the temporary error by doing a "hard refresh"
(Ctrl+F5 on Windows). Please let us know whether that resolves the issue
your experiencing to help us in help others who may be experiencing the
same problem. From what I can tell, once it goes away you won't ever see
that problem again.

Cheers,
Danny

··· 2013/1/4 William Aviles Monterrey

**
Hi,

I am having problems with the case configuration in CommCareHQ. For some
reason is not working for me.

I try to change requires "no case" to "a case" and doesn't change.

See attached screen, any help would be appreciated.

Thanks

William

3

Dear Users,

A number of people have been experiencing the same problem as William since
last night, and it's a priority for us to minimize such glitches and their
negative effects, so fixing this will be my top priority until we figure
out exactly what led to this particular glitch, fix it, and make sure the
same thing can't happen again. In the meantime, however, I believe the
hard-refresh method will solve this problem for those of you who need to
use the application builder right now.

Best,
Danny

··· 2013/1/4 Daniel Roberts

Dear William,

To start off with—please forgive me. This seems to be an unexpected
product of a change I made last night, and I'm looking into it. I believe
it is a "stale cache" issue, and since it was deployed last night, other
users have been able to get around the temporary error by doing a "hard
refresh" (Ctrl+F5 on Windows). Please let us know whether that resolves the
issue your experiencing to help us in help others who may be experiencing
the same problem. From what I can tell, once it goes away you won't ever
see that problem again.

Cheers,
Danny

2013/1/4 William Aviles Monterrey wravmon@gmail.com

**
Hi,

I am having problems with the case configuration in CommCareHQ. For some
reason is not working for me.

I try to change requires "no case" to "a case" and doesn't change.

See attached screen, any help would be appreciated.

Thanks

William

4

Daniel:

I delete all the browsing history in my browser (chrome) and it's working fine now.

Thanks

William

··· From: Daniel Roberts Sent: Friday, January 04, 2013 9:45 AM To: commcare-users Subject: Re: Case configuration problem

Dear William,

To start off with—please forgive me. This seems to be an unexpected product of a change I made last night, and I'm looking into it. I believe it is a "stale cache" issue, and since it was deployed last night, other users have been able to get around the temporary error by doing a "hard refresh" (Ctrl+F5 on Windows). Please let us know whether that resolves the issue your experiencing to help us in help others who may be experiencing the same problem. From what I can tell, once it goes away you won't ever see that problem again.

Cheers,
Danny

2013/1/4 William Aviles Monterrey wravmon@gmail.com

Hi,

I am having problems with the case configuration in CommCareHQ. For some reason is not working for me.

I try to change requires "no case" to "a case" and doesn't change.

See attached screen, any help would be appreciated.

Thanks

William

5

William,

Thanks for your quick response. Please do let us know if anything else
unusual happens.

I will keep everyone else informed when I am able to fix it without having
to make you resort to the hard refresh. Again for those of you who are
seeing this problem, it is a stale cache issue which means that once you do
a hard refresh of the page the issue will be fully fixed for you and you
can continue to use CommCare HQ normally.

Best,
Danny

··· 2013/1/4 William Aviles Monterrey

**
Daniel:

I delete all the browsing history in my browser (chrome) and it's working
fine now.

Thanks

William

From: Daniel Roberts droberts@dimagi.com
Sent: Friday, January 04, 2013 9:45 AM
To: commcare-users commcare-users@googlegroups.com
Subject: Re: Case configuration problem

Dear William,

To start off with—please forgive me. This seems to be an unexpected
product of a change I made last night, and I'm looking into it. I believe
it is a "stale cache" issue, and since it was deployed last night, other
users have been able to get around the temporary error by doing a "hard
refresh" (Ctrl+F5 on Windows). Please let us know whether that resolves the
issue your experiencing to help us in help others who may be experiencing
the same problem. From what I can tell, once it goes away you won't ever
see that problem again.

Cheers,
Danny

2013/1/4 William Aviles Monterrey wravmon@gmail.com

**
Hi,

I am having problems with the case configuration in CommCareHQ. For some
reason is not working for me.

I try to change requires "no case" to "a case" and doesn't change.

See attached screen, any help would be appreciated.

Thanks

William

6

Sure Daniel,

Thank you for helping us. So far everything seems normal again.

William

··· From: Daniel Roberts Sent: Friday, January 04, 2013 10:17 AM To: commcare-users Subject: Re: Case configuration problem

William,

Thanks for your quick response. Please do let us know if anything else unusual happens.

I will keep everyone else informed when I am able to fix it without having to make you resort to the hard refresh. Again for those of you who are seeing this problem, it is a stale cache issue which means that once you do a hard refresh of the page the issue will be fully fixed for you and you can continue to use CommCare HQ normally.

Best,
Danny

2013/1/4 William Aviles Monterrey wravmon@gmail.com

Daniel:

I delete all the browsing history in my browser (chrome) and it's working fine now.

Thanks

William

From: Daniel Roberts
Sent: Friday, January 04, 2013 9:45 AM
To: commcare-users
Subject: Re: Case configuration problem

Dear William,

To start off with—please forgive me. This seems to be an unexpected product of a change I made last night, and I'm looking into it. I believe it is a "stale cache" issue, and since it was deployed last night, other users have been able to get around the temporary error by doing a "hard refresh" (Ctrl+F5 on Windows). Please let us know whether that resolves the issue your experiencing to help us in help others who may be experiencing the same problem. From what I can tell, once it goes away you won't ever see that problem again.

Cheers,
Danny

2013/1/4 William Aviles Monterrey wravmon@gmail.com

Hi,

I am having problems with the case configuration in CommCareHQ. For some reason is not working for me. 

I try to change requires "no case" to "a case" and doesn't change.

See attached screen, any help would be appreciated.

Thanks 

William
7

Dear Users,

My apologies to those of you who ran into this issue today—it has now been
fixed, so it should not be a problem anymore. As always, let us know if you
see anything unusual.

Cheers,
Danny

··· 2013/1/4 William Aviles Monterrey

**
Sure Daniel,

Thank you for helping us. So far everything seems normal again.

William

From: Daniel Roberts droberts@dimagi.com
Sent: Friday, January 04, 2013 10:17 AM
To: commcare-users commcare-users@googlegroups.com
Subject: Re: Case configuration problem

William,

Thanks for your quick response. Please do let us know if anything else
unusual happens.

I will keep everyone else informed when I am able to fix it without having
to make you resort to the hard refresh. Again for those of you who are
seeing this problem, it is a stale cache issue which means that once you do
a hard refresh of the page the issue will be fully fixed for you and you
can continue to use CommCare HQ normally.

Best,
Danny

2013/1/4 William Aviles Monterrey wravmon@gmail.com

**
Daniel:

I delete all the browsing history in my browser (chrome) and it's working
fine now.

Thanks

William

From: Daniel Roberts droberts@dimagi.com
Sent: Friday, January 04, 2013 9:45 AM
To: commcare-users commcare-users@googlegroups.com
Subject: Re: Case configuration problem

Dear William,

To start off with—please forgive me. This seems to be an unexpected
product of a change I made last night, and I'm looking into it. I believe
it is a "stale cache" issue, and since it was deployed last night, other
users have been able to get around the temporary error by doing a "hard
refresh" (Ctrl+F5 on Windows). Please let us know whether that resolves the
issue your experiencing to help us in help others who may be experiencing
the same problem. From what I can tell, once it goes away you won't ever
see that problem again.

Cheers,
Danny

2013/1/4 William Aviles Monterrey wravmon@gmail.com

**
Hi,

I am having problems with the case configuration in CommCareHQ. For some
reason is not working for me.

I try to change requires "no case" to "a case" and doesn't change.

See attached screen, any help would be appreciated.

Thanks

William