# Call center app **URL:** \ **Category:** Users\ **Created:** [November 29, 2014, 8:55am UTC](https://forum.dimagi.com/t/call-center-app/1981 "2014-11-29T08:55:47Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Mourice\_Barasa](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/m/b5e925/32.png) [@Mourice\_Barasa](https://forum.dimagi.com/u/Mourice_Barasa)\ **Post date:** [November 29, 2014, 8:55am UTC](https://forum.dimagi.com/t/call-center-app/1981/1 "2014-11-29T08:55:47Z")
Hi All, I want to try out the call centre app but needed some guidance. If a supervisor also performs regular CHW work (household visits) other than conducting supervision checks on their CHWs, how would the case sharing work when we allow case sharing between the members of the supervision group when they are only meant to share the CHWs and not the Households or children they visit since the call centre function will only be a module on their CommCare app? Or would there be a way to only share a specific case type? Regards M. ---
**Author:** ![Sheel\_Shah](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@Sheel\_Shah](https://forum.dimagi.com/u/Sheel_Shah)\ **Post date:** [December 1, 2014, 3:42pm UTC](https://forum.dimagi.com/t/call-center-app/1981/2 "2014-12-01T15:42:59Z")
Hey Mourice, Great question. Unfortunately, you can't easily configure per-case type case sharing using the application builder. In your situation, I think you'd need to do the following in your application (assuming you don't need any case sharing other than sharing CHWs) 1. Turn Case Sharing OFF in your application 2. Create a case sharing group called Supervisors and add all the supervisors to it 3. Manually assign the CHW cases to the supervisor group using the Reassign Cases feature on HQ ( [Reassign Cases - CommCare Public - CommCare Public](https://confluence.dimagi.com/pages/viewpage.action?pageId=10223974)) Turning Case Sharing OFF for your application will set it up so that newly created cases are _not_ shared with any users, even if that user is in a case sharing group. However, you can still manually assign a case (ex. the CHW cases) to a case sharing group. Thanks, Sheel > **···** > > On Sat, Nov 29, 2014 at 3:55 AM, Mourice Barasa wrote: > > > Hi All, > > > > I want to try out the call centre app but needed some guidance. If a > > supervisor also performs regular CHW work (household visits) other than > > conducting supervision checks on their CHWs, how would the case sharing > > work when we allow case sharing between the members of the supervision > > group when they are only meant to share the CHWs and not the Households or > > children they visit since the call centre function will only be a module on > > their CommCare app? Or would there be a way to only share a specific case > > type? > > > > Regards > > > > M. > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). > > -- > Sheel Shah > Project Manager | Dimagi > m: +1.781.428.5419 | skype: sheel\_shah ---
**Author:** ![Mourice\_Barasa](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/m/b5e925/32.png) [@Mourice\_Barasa](https://forum.dimagi.com/u/Mourice_Barasa)\ **Post date:** [December 4, 2014, 10:03am UTC](https://forum.dimagi.com/t/call-center-app/1981/3 "2014-12-04T10:03:56Z")
Thanks Sheel, Will try this, I'm just curious if this will work well with the call centre app since one thing that seems to be indicated that Regards > **···** > > On Mon, Dec 1, 2014 at 6:42 PM, Sheel Shah wrote: > > > Hey Mourice, > > > > Great question. Unfortunately, you can't easily configure per-case type > > case sharing using the application builder. In your situation, I think > > you'd need to do the following in your application (assuming you don't need > > any case sharing other than sharing CHWs) > > > > 1. Turn Case Sharing OFF in your application > > 2. Create a case sharing group called Supervisors and add all the > > supervisors to it > > 3. Manually assign the CHW cases to the supervisor group using the > > Reassign Cases feature on HQ ( > > [Reassign Cases - CommCare Public - CommCare Public](https://confluence.dimagi.com/pages/viewpage.action?pageId=10223974)) > > > > Turning Case Sharing OFF for your application will set it up so that newly > > created cases are _not_ shared with any users, even if that user is in a > > case sharing group. However, you can still manually assign a case (ex. > > the CHW cases) to a case sharing group. > > > > Thanks, > > Sheel > > > > On Sat, Nov 29, 2014 at 3:55 AM, Mourice Barasa [barazam@gmail.com](mailto:barazam@gmail.com) wrote: > > > > > Hi All, > > > > > > I want to try out the call centre app but needed some guidance. If a > > > supervisor also performs regular CHW work (household visits) other than > > > conducting supervision checks on their CHWs, how would the case sharing > > > work when we allow case sharing between the members of the supervision > > > group when they are only meant to share the CHWs and not the Households or > > > children they visit since the call centre function will only be a module on > > > their CommCare app? Or would there be a way to only share a specific case > > > type? > > > > > > Regards > > > > > > M. > > > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "commcare-users" group. > > > To unsubscribe from this group and stop receiving emails from it, send an > > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). > > > > -- > > Sheel Shah > > Project Manager | Dimagi > > m: +1.781.428.5419 | skype: sheel\_shah > > > > -- > > You received this message because you are subscribed to a topic in the > > Google Groups "commcare-users" group. > > To unsubscribe from this topic, visit > > [https://groups.google.com/d/topic/commcare-users/VcEJeATOBxw/unsubscribe](https://groups.google.com/d/topic/commcare-users/VcEJeATOBxw/unsubscribe). > > To unsubscribe from this group and all its topics, send an email to > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). > > -- > _M. W. Barasa_ > > * * * > > Skype:mouriceb > Yahoo messenger:baramori > Cell: +254722853117 ---
**Author:** ![Sheel\_Shah](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/s/779978/32.png) [@Sheel\_Shah](https://forum.dimagi.com/u/Sheel_Shah)\ **Post date:** [December 4, 2014, 4:11pm UTC](https://forum.dimagi.com/t/call-center-app/1981/4 "2014-12-04T16:11:27Z")
Hey Mourice, Yup, you should be able to do this with the call center application. THanks, SHeel > **···** > > On Thu, Dec 4, 2014 at 5:03 AM, Mourice Barasa wrote: > > > Thanks Sheel, > > > > Will try this, I'm just curious if this will work well with the call > > centre app since one thing that seems to be indicated that > > > > Regards > > > > On Mon, Dec 1, 2014 at 6:42 PM, Sheel Shah [sshah@dimagi.com](mailto:sshah@dimagi.com) wrote: > > > > > Hey Mourice, > > > > > > Great question. Unfortunately, you can't easily configure per-case type > > > case sharing using the application builder. In your situation, I think > > > you'd need to do the following in your application (assuming you don't need > > > any case sharing other than sharing CHWs) > > > > > > 1. Turn Case Sharing OFF in your application > > > 2. Create a case sharing group called Supervisors and add all the > > > supervisors to it > > > 3. Manually assign the CHW cases to the supervisor group using the > > > Reassign Cases feature on HQ ( > > > [Reassign Cases - CommCare Public - CommCare Public](https://confluence.dimagi.com/pages/viewpage.action?pageId=10223974)) > > > > > > Turning Case Sharing OFF for your application will set it up so that > > > newly created cases are _not_ shared with any users, even if that user > > > is in a case sharing group. However, you can still manually assign a case > > > (ex. the CHW cases) to a case sharing group. > > > > > > Thanks, > > > Sheel > > > > > > On Sat, Nov 29, 2014 at 3:55 AM, Mourice Barasa [barazam@gmail.com](mailto:barazam@gmail.com) wrote: > > > > > > > Hi All, > > > > > > > > I want to try out the call centre app but needed some guidance. If a > > > > supervisor also performs regular CHW work (household visits) other than > > > > conducting supervision checks on their CHWs, how would the case sharing > > > > work when we allow case sharing between the members of the supervision > > > > group when they are only meant to share the CHWs and not the Households or > > > > children they visit since the call centre function will only be a module on > > > > their CommCare app? Or would there be a way to only share a specific case > > > > type? > > > > > > > > Regards > > > > > > > > M. > > > > > > > > -- > > > > You received this message because you are subscribed to the Google > > > > Groups "commcare-users" group. > > > > To unsubscribe from this group and stop receiving emails from it, send > > > > an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). > > > > > > -- > > > Sheel Shah > > > Project Manager | Dimagi > > > m: +1.781.428.5419 | skype: sheel\_shah > > > > > > -- > > > You received this message because you are subscribed to a topic in the > > > Google Groups "commcare-users" group. > > > To unsubscribe from this topic, visit > > > [https://groups.google.com/d/topic/commcare-users/VcEJeATOBxw/unsubscribe](https://groups.google.com/d/topic/commcare-users/VcEJeATOBxw/unsubscribe). > > > To unsubscribe from this group and all its topics, send an email to > > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). > > > > -- > > _M. W. Barasa_ > > > > * * * > > > > Skype:mouriceb > > Yahoo messenger:baramori > > Cell: +254722853117 > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). > > -- > Sheel Shah > Project Manager | Dimagi > m: +1.781.428.5419 | skype: sheel\_shah