Bad Server Response

Hello there,
I am trying to login to CommCare on my Samsung tablet, but I keep getting a
message that there’s a bad server response. When I look at the details, it
says “CommCare had trouble processing the network response. Please try
again.” Does anyone have any ideas as to how I can solve this?

Thanks,
Susana

1 Like

Hi Susana,

If this is the first time you have logged in you are trying to log in with
that mobile username on that device, the phone tries to contact CommCareHQ
to get data about that mobile worker. Unfortunately CommCareHQ is currently
down, so the phone is not receiving the expected response.

We apologize for the inconvenience. We are working urgently to try to get
CommCareHQ back up and running ASAP, and will keep you updated over this
mailing list (see my last post
https://groups.google.com/forum/#!topic/commcare-users/Drt3LueCaZE).

Best,
Amelia

··· On Thu, Feb 26, 2015 at 10:28 AM, Susana Benitez wrote:

Hello there,
I am trying to login to CommCare on my Samsung tablet, but I keep getting
a message that there’s a bad server response. When I look at the details,
it says “CommCare had trouble processing the network response. Please try
again.” Does anyone have any ideas as to how I can solve this?

Thanks,
Susana


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How to solve this problam

Hi Maina,

This problem can arise from either an issue with the local network environment such as a “Captive Portal” on WIFI which requires you to login before using it (which can be tested with the browser).

If you can log into the app you can navigate to

Menu -> Advanced -> Connection Test

which may give you useful debugging information.

-Clayton

But my mobile connection is good and daily connect to browser.

My commcare in any mobile worker Id is connect easily but id in show “bad connection”, please solve this issue

Please check my commcare mobile login ID and password “08119020520”,“1234”

Hi Maina,

This board is for community support issues, and the members here won’t have access to your domain to provide support.

You can submit tickets to our Support team by Reporting an Issue through the CommCareHQ website.

-Clayton

But this time my commcare id password is show wrong , my id and password sent to you than I was open commcare and id password show wrong what is password.