Attempting to Import Cases but "Confirm Import" button not available

Lexa_Koenig · July 8, 2016, 10:57am

Hi everyone,

I'm trying to import cases to CommCare via Excel. I've mapped my Case Id
field in the first step as well as mapped all column headers. I can see the
"Confirm Import" button at the bottom, but it is not available for me to
click. Thus, I'm unable to import any of the data which I need.

Has anyone else experienced this issue before?

Thanks,
Lexa

Jeremy_W · July 8, 2016, 4:16pm

Hi Lexa,

I am seeing the same issue, it sounds like a potential bug. I have reported
the issue to our support team and will update the thread when we have more
information.

Thanks,

Jeremy

···

On Fri, Jul 8, 2016 at 6:57 AM, wrote:

Hi everyone,

I'm trying to import cases to CommCare via Excel. I've mapped my Case Id
field in the first step as well as mapped all column headers. I can see the
"Confirm Import" button at the bottom, but it is not available for me to
click. Thus, I'm unable to import any of the data which I need.

Has anyone else experienced this issue before?

Thanks,
Lexa

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Cindy_Walter · July 15, 2016, 5:53pm

Hi everyone. I am also seeing this same problem today. It's an urgent
issue for me since I'm planning to import many cases for a field test
tomorrow.

Has there been any headway made on this?

Thanks for your help!

Cindy Walter

···

On Friday, July 8, 2016 at 5:57:48 AM UTC-5, le...@verasolutions.org wrote: > > Hi everyone, > > I'm trying to import cases to CommCare via Excel. I've mapped my Case Id > field in the first step as well as mapped all column headers. I can see the > "Confirm Import" button at the bottom, but it is not available for me to > click. Thus, I'm unable to import any of the data which I need. > > Has anyone else experienced this issue before? > > Thanks, > Lexa >

Lexa_Koenig · July 13, 2016, 11:54am

Hi Jeremy,

Are there any updates here? This is a critical part of an important process
for us that we'll need up and running within the next week. I checked
yesterday, and it looked like that "Confirm Import" button was still not
working. I've used it in the past, but this week it just seems to be down.

Thanks,
Lexa

···

On Fri, Jul 8, 2016 at 6:16 PM, Jeremy W. wrote:

Hi Lexa,

I am seeing the same issue, it sounds like a potential bug. I have
reported the issue to our support team and will update the thread when we
have more information.

Thanks,

Jeremy

On Fri, Jul 8, 2016 at 6:57 AM, lexa@verasolutions.org wrote:

Hi everyone,

I'm trying to import cases to CommCare via Excel. I've mapped my Case Id
field in the first step as well as mapped all column headers. I can see the
"Confirm Import" button at the bottom, but it is not available for me to
click. Thus, I'm unable to import any of the data which I need.

Has anyone else experienced this issue before?

Thanks,
Lexa

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Lexa Koenig
Consultant | Vera Solutions
+27 72 927 0879 | lexak27
www.verasolutions.org | Follow us: Twitter
https://twitter.com/VeraSolutions Facebook
https://www.facebook.com/verasolutions/ LinkedIn
https://www.linkedin.com/company/vera-solutions

Robin_Selwitz · July 15, 2016, 8:12pm

Hello,

In both of these cases the issue was that a column header in the excel file
had a space in it. So, if the column header was "test header" the solution
is to change it to "test_header", and you will be able to import.

Thanks,
Robin

···

On Fri, Jul 15, 2016 at 1:53 PM, Cindy Walter wrote:

Hi everyone. I am also seeing this same problem today. It's an urgent
issue for me since I'm planning to import many cases for a field test
tomorrow.

Has there been any headway made on this?

Thanks for your help!

Cindy Walter

On Friday, July 8, 2016 at 5:57:48 AM UTC-5, le...@verasolutions.org wrote:

Hi everyone,

I'm trying to import cases to CommCare via Excel. I've mapped my Case Id
field in the first step as well as mapped all column headers. I can see the
"Confirm Import" button at the bottom, but it is not available for me to
click. Thus, I'm unable to import any of the data which I need.

Has anyone else experienced this issue before?

Thanks,
Lexa

--
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Jeremy_W · July 13, 2016, 11:57am

Hi Lexa,

Unfortunately no updates yet - could you please report an issue from your
project space? That may be helpful in trying to track down what is
happening and we can follow up with more updates via that ticket.

Thanks,

Jeremy

···

On Wed, Jul 13, 2016 at 7:54 AM, Lexa Koenig wrote:

Hi Jeremy,

Are there any updates here? This is a critical part of an important
process for us that we'll need up and running within the next week. I
checked yesterday, and it looked like that "Confirm Import" button was
still not working. I've used it in the past, but this week it just seems to
be down.

Thanks,
Lexa

On Fri, Jul 8, 2016 at 6:16 PM, Jeremy W. jwacksman@dimagi.com wrote:

Hi Lexa,

I am seeing the same issue, it sounds like a potential bug. I have
reported the issue to our support team and will update the thread when we
have more information.

Thanks,

Jeremy

On Fri, Jul 8, 2016 at 6:57 AM, lexa@verasolutions.org wrote:

Hi everyone,

I'm trying to import cases to CommCare via Excel. I've mapped my Case Id
field in the first step as well as mapped all column headers. I can see the
"Confirm Import" button at the bottom, but it is not available for me to
click. Thus, I'm unable to import any of the data which I need.

Has anyone else experienced this issue before?

Thanks,
Lexa

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--
Jeremy Wacksman
Dimagi http://www.dimagi.com, Inc.

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Lexa Koenig
Consultant | Vera Solutions
+27 72 927 0879 | lexak27
www.verasolutions.org | Follow us: Twitter
https://twitter.com/VeraSolutions Facebook
https://www.facebook.com/verasolutions/ LinkedIn
https://www.linkedin.com/company/vera-solutions

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Dimagi http://www.dimagi.com, Inc.

Robin_Selwitz · July 13, 2016, 7:07pm

Hi Lexa,
When you are trying to finish the last stop of importing your cases and go
to click "confirm import", do you see any error message on the page? Look
at each of the case properties to see if any of them have a message beside
it (for example, if there is an issue with the configuration, this will be
here). If you are not sure, please follow Jeremy's advice to report an
issue and I can take a look at the specific file.

Thanks,
Robin Selwitz

···

On Wed, Jul 13, 2016 at 7:57 AM, Jeremy W. wrote:

Hi Lexa,

Unfortunately no updates yet - could you please report an issue from your
project space? That may be helpful in trying to track down what is
happening and we can follow up with more updates via that ticket.

Thanks,

Jeremy

On Wed, Jul 13, 2016 at 7:54 AM, Lexa Koenig lexa@verasolutions.org wrote:

Hi Jeremy,

Are there any updates here? This is a critical part of an important
process for us that we'll need up and running within the next week. I
checked yesterday, and it looked like that "Confirm Import" button was
still not working. I've used it in the past, but this week it just seems to
be down.

Thanks,
Lexa

On Fri, Jul 8, 2016 at 6:16 PM, Jeremy W. jwacksman@dimagi.com wrote:

Hi Lexa,

I am seeing the same issue, it sounds like a potential bug. I have
reported the issue to our support team and will update the thread when we
have more information.

Thanks,

Jeremy

On Fri, Jul 8, 2016 at 6:57 AM, lexa@verasolutions.org wrote:

Hi everyone,

I'm trying to import cases to CommCare via Excel. I've mapped my Case
Id field in the first step as well as mapped all column headers. I can see
the "Confirm Import" button at the bottom, but it is not available for me
to click. Thus, I'm unable to import any of the data which I need.

Has anyone else experienced this issue before?

Thanks,
Lexa

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--
Jeremy Wacksman
Dimagi http://www.dimagi.com, Inc.

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--
Lexa Koenig
Consultant | Vera Solutions
+27 72 927 0879 | lexak27
www.verasolutions.org | Follow us: Twitter
https://twitter.com/VeraSolutions Facebook
https://www.facebook.com/verasolutions/ LinkedIn
https://www.linkedin.com/company/vera-solutions

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Dimagi http://www.dimagi.com, Inc.

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Cindy_Walter · July 16, 2016, 1:26am

Thanks Robin! That did the trick.

Cindy

···

On Fri, Jul 15, 2016 at 3:12 PM, Robin Selwitz wrote:

Hello,

In both of these cases the issue was that a column header in the excel
file had a space in it. So, if the column header was "test header" the
solution is to change it to "test_header", and you will be able to import.

Thanks,
Robin

On Fri, Jul 15, 2016 at 1:53 PM, Cindy Walter walterc4306@gmail.com wrote:

Hi everyone. I am also seeing this same problem today. It's an urgent
issue for me since I'm planning to import many cases for a field test
tomorrow.

Has there been any headway made on this?

Thanks for your help!

Cindy Walter

On Friday, July 8, 2016 at 5:57:48 AM UTC-5, le...@verasolutions.org wrote:

Hi everyone,

I'm trying to import cases to CommCare via Excel. I've mapped my Case Id
field in the first step as well as mapped all column headers. I can see the
"Confirm Import" button at the bottom, but it is not available for me to
click. Thus, I'm unable to import any of the data which I need.

Has anyone else experienced this issue before?

Thanks,
Lexa

--
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Lexa_Koenig · July 14, 2016, 11:13am

Hi Robin,

Thanks for your reply. There are no messages beside the case property
mappings. They all seem to have mapped successfully, yet I still do not
have access to the "Confirm Import" button. I will report an issue.

Thanks,
Lexa

···

On Wed, Jul 13, 2016 at 9:07 PM, Robin Selwitz wrote:

Hi Lexa,
When you are trying to finish the last stop of importing your cases and go
to click "confirm import", do you see any error message on the page? Look
at each of the case properties to see if any of them have a message beside
it (for example, if there is an issue with the configuration, this will be
here). If you are not sure, please follow Jeremy's advice to report an
issue and I can take a look at the specific file.

Thanks,
Robin Selwitz

On Wed, Jul 13, 2016 at 7:57 AM, Jeremy W. jwacksman@dimagi.com wrote:

Hi Lexa,

Unfortunately no updates yet - could you please report an issue from your
project space? That may be helpful in trying to track down what is
happening and we can follow up with more updates via that ticket.

Thanks,

Jeremy

On Wed, Jul 13, 2016 at 7:54 AM, Lexa Koenig lexa@verasolutions.org wrote:

Hi Jeremy,

Are there any updates here? This is a critical part of an important
process for us that we'll need up and running within the next week. I
checked yesterday, and it looked like that "Confirm Import" button was
still not working. I've used it in the past, but this week it just seems to
be down.

Thanks,
Lexa

On Fri, Jul 8, 2016 at 6:16 PM, Jeremy W. jwacksman@dimagi.com wrote:

Hi Lexa,

I am seeing the same issue, it sounds like a potential bug. I have
reported the issue to our support team and will update the thread when we
have more information.

Thanks,

Jeremy

On Fri, Jul 8, 2016 at 6:57 AM, lexa@verasolutions.org wrote:

Hi everyone,

I'm trying to import cases to CommCare via Excel. I've mapped my Case
Id field in the first step as well as mapped all column headers. I can see
the "Confirm Import" button at the bottom, but it is not available for me
to click. Thus, I'm unable to import any of the data which I need.

Has anyone else experienced this issue before?

Thanks,
Lexa

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Dimagi http://www.dimagi.com, Inc.

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Lexa Koenig
Consultant | Vera Solutions
+27 72 927 0879 | lexak27
www.verasolutions.org | Follow us: Twitter
https://twitter.com/VeraSolutions Facebook
https://www.facebook.com/verasolutions/ LinkedIn
https://www.linkedin.com/company/vera-solutions

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Consultant | Vera Solutions
+27 72 927 0879 | lexak27
www.verasolutions.org | Follow us: Twitter
https://twitter.com/VeraSolutions Facebook
https://www.facebook.com/verasolutions/ LinkedIn
https://www.linkedin.com/company/vera-solutions