# Archiving Forms and Removing App Versions **URL:** \ **Category:** Users\ **Created:** [December 5, 2017, 6:03pm UTC](https://forum.dimagi.com/t/archiving-forms-and-removing-app-versions/3816 "2017-12-05T18:03:01Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Jared\_Olson](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/j/a9adbd/32.png) [@Jared\_Olson](https://forum.dimagi.com/u/Jared_Olson)\ **Post date:** [December 5, 2017, 6:03pm UTC](https://forum.dimagi.com/t/archiving-forms-and-removing-app-versions/3816/1 "2017-12-05T18:03:01Z")
I have had two issues come up while using CommCare this week. First, I have been attempting to archive a form submission all day, but it seems stuck. I have refreshed a few times, but to no avail. I just wanted to make sure this wasn't a wider issue. Second, I am unable to delete versions of the app. This functionality used to work for me, but now it doesn't. There is no "x" or "delete" button anywhere on the page that I can see. I believe that I am the administrator for the CommCare app, so I should have this privilege. Has this functionality been removed or changed? Thanks. ---
**Author:** ![Jared\_Olson](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/j/a9adbd/32.png) [@Jared\_Olson](https://forum.dimagi.com/u/Jared_Olson)\ **Post date:** [December 5, 2017, 6:50pm UTC](https://forum.dimagi.com/t/archiving-forms-and-removing-app-versions/3816/2 "2017-12-05T18:50:26Z")
Hi Will, I will try to archive a form tomorrow and if it doesn't work, I will report a bug. There is no black trash bin icon at the top right corner of the versions page (see attached). I am the Admin user of the app. Thanks. ![](https://dimagi.b-cdn.net/uploads/default/original/1X/5e01f38160589a56c7f1f0e1095969cbfa8aea07.png) > **···** > > On Tuesday, December 5, 2017 at 1:03:01 PM UTC-5, jol...@nd.edu wrote: \> \> I have had two issues come up while using CommCare this week. \> \> First, I have been attempting to archive a form submission all day, but it \> seems stuck. I have refreshed a few times, but to no avail. I just wanted \> to make sure this wasn't a wider issue. \> \> Second, I am unable to delete versions of the app. This functionality used \> to work for me, but now it doesn't. There is no "x" or "delete" button \> anywhere on the page that I can see. I believe that I am the administrator \> for the CommCare app, so I should have this privilege. Has this \> functionality been removed or changed? Thanks. \> ---
**Author:** ![William\_Pride](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/w/b19c9b/32.png) [@William\_Pride](https://forum.dimagi.com/u/William_Pride)\ **Post date:** [December 5, 2017, 6:40pm UTC](https://forum.dimagi.com/t/archiving-forms-and-removing-app-versions/3816/3 "2017-12-05T18:40:13Z")
Hello, To (1) I'm unaware of any issue with archiving forms at the moment - if this issue persists, please report a bug so someone on our team can look. To (2), there should be a black trash bin icon at the top right corner of the versions page (see attached) Cheers, Will ![](https://dimagi.b-cdn.net/uploads/default/original/1X/10d36ad37f7d8bfbeacbb4720397d2e647d975cf.png) > **···** > > On Tue, Dec 5, 2017 at 1:03 PM, wrote: > > > I have had two issues come up while using CommCare this week. > > > > First, I have been attempting to archive a form submission all day, but it > > seems stuck. I have refreshed a few times, but to no avail. I just wanted > > to make sure this wasn't a wider issue. > > > > Second, I am unable to delete versions of the app. This functionality used > > to work for me, but now it doesn't. There is no "x" or "delete" button > > anywhere on the page that I can see. I believe that I am the administrator > > for the CommCare app, so I should have this privilege. Has this > > functionality been removed or changed? Thanks. > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). ---
**Author:** ![Jared\_Olson](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/j/a9adbd/32.png) [@Jared\_Olson](https://forum.dimagi.com/u/Jared_Olson)\ **Post date:** [December 6, 2017, 5:09pm UTC](https://forum.dimagi.com/t/archiving-forms-and-removing-app-versions/3816/4 "2017-12-06T17:09:57Z")
Hi Clayton, As I stated initially, I am the Admin user so I ought to have permission. I will report the bug. Thanks. ---
**Author:** ![Clayton\_Sims](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/clayton_sims/32/496_2.png) [@Clayton\_Sims](https://forum.dimagi.com/u/Clayton_Sims)\ **Post date:** [December 5, 2017, 9:52pm UTC](https://forum.dimagi.com/t/archiving-forms-and-removing-app-versions/3816/5 "2017-12-05T21:52:05Z")
Hi, Is the issue with archiving the form that the system doesn't respond after clicking on the button, or that the button is missing. If a form creates a case which is modified by later forms I believe you must archive all of the forms which edit the case before archiving the create form, which may be the source of confusion. If the button exists but the system isn't responding properly, please go ahead and submit a bug from CommCareHQ so our team can investigate. Cheers, -Clayton > **···** > > On Tue, Dec 5, 2017 at 1:50 PM, wrote: > > > Hi Will, > > > > I will try to archive a form tomorrow and if it doesn't work, I will > > report a bug. > > > > There is no black trash bin icon at the top right corner of the versions > > page (see attached). I am the Admin user of the app. > > > > Thanks. > > > > On Tuesday, December 5, 2017 at 1:03:01 PM UTC-5, jol...@nd.edu wrote: > > > > > I have had two issues come up while using CommCare this week. > > > > > > First, I have been attempting to archive a form submission all day, but > > > it seems stuck. I have refreshed a few times, but to no avail. I just > > > wanted to make sure this wasn't a wider issue. > > > > > > Second, I am unable to delete versions of the app. This functionality > > > used to work for me, but now it doesn't. There is no "x" or "delete" button > > > anywhere on the page that I can see. I believe that I am the administrator > > > for the CommCare app, so I should have this privilege. Has this > > > functionality been removed or changed? Thanks. > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). ---
**Author:** ![Jared\_Olson](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/j/a9adbd/32.png) [@Jared\_Olson](https://forum.dimagi.com/u/Jared_Olson)\ **Post date:** [December 6, 2017, 1:56pm UTC](https://forum.dimagi.com/t/archiving-forms-and-removing-app-versions/3816/6 "2017-12-06T13:56:23Z")
Hi Clayton, The issue is that the system doesn't respond after pushing the button. However, it seems to be working properly today. Any idea why I can't remove app versions? > **···** > > On Tuesday, December 5, 2017 at 4:52:30 PM UTC-5, Clayton Sims wrote: \> \> Hi, \> \> Is the issue with archiving the form that the system doesn't respond after \> clicking on the button, or that the button is missing. If a form creates a \> case which is modified by later forms I believe you must archive all of the \> forms which edit the case before archiving the create form, which may be \> the source of confusion. \> \> If the button exists but the system isn't responding properly, please go \> ahead and submit a bug from CommCareHQ so our team can investigate. \> \> Cheers, \> -Clayton \> \> On Tue, Dec 5, 2017 at 1:50 PM, \ wrote: \> \>\> Hi Will, \>\> \>\> I will try to archive a form tomorrow and if it doesn't work, I will \>\> report a bug. \>\> \>\> There is no black trash bin icon at the top right corner of the versions \>\> page (see attached). I am the Admin user of the app. \>\> \>\> Thanks. \>\> \>\> \>\> On Tuesday, December 5, 2017 at 1:03:01 PM UTC-5, jol...@nd.edu wrote: \>\>\> \>\>\> I have had two issues come up while using CommCare this week. \>\>\> \>\>\> First, I have been attempting to archive a form submission all day, but \>\>\> it seems stuck. I have refreshed a few times, but to no avail. I just \>\>\> wanted to make sure this wasn't a wider issue. \>\>\> \>\>\> Second, I am unable to delete versions of the app. This functionality \>\>\> used to work for me, but now it doesn't. There is no "x" or "delete" button \>\>\> anywhere on the page that I can see. I believe that I am the administrator \>\>\> for the CommCare app, so I should have this privilege. Has this \>\>\> functionality been removed or changed? Thanks. \>\>\> \>\> -- \>\> You received this message because you are subscribed to the Google Groups \>\> "commcare-users" group. \>\> To unsubscribe from this group and stop receiving emails from it, send an \>\> email to commcare-user...@googlegroups.com . \>\> For more options, visit https://groups.google.com/d/optout. \>\> \> \> ---
**Author:** ![Clayton\_Sims](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/clayton_sims/32/496_2.png) [@Clayton\_Sims](https://forum.dimagi.com/u/Clayton_Sims)\ **Post date:** [December 6, 2017, 4:22pm UTC](https://forum.dimagi.com/t/archiving-forms-and-removing-app-versions/3816/7 "2017-12-06T16:22:56Z")
I think the missing delete button must be related to permissions somehow. Can you confirm that your web user in fact has all of the relevant permissions granted on the Web Users console in HQ? There are definitely permissions which would prevent a user from being able to delete an app version. If your user has all of the permissions granted, i'd report that as a bug and we can look into if something strange is happening. -Clayton > **···** > > On Wed, Dec 6, 2017 at 8:56 AM, wrote: > > > Hi Clayton, > > > > The issue is that the system doesn't respond after pushing the button. > > However, it seems to be working properly today. > > > > Any idea why I can't remove app versions? > > > > On Tuesday, December 5, 2017 at 4:52:30 PM UTC-5, Clayton Sims wrote: > > > > > Hi, > > > > > > Is the issue with archiving the form that the system doesn't respond > > > after clicking on the button, or that the button is missing. If a form > > > creates a case which is modified by later forms I believe you must archive > > > all of the forms which edit the case before archiving the create form, > > > which may be the source of confusion. > > > > > > If the button exists but the system isn't responding properly, please go > > > ahead and submit a bug from CommCareHQ so our team can investigate. > > > > > > Cheers, > > > -Clayton > > > > > > On Tue, Dec 5, 2017 at 1:50 PM, [jol...@nd.edu](mailto:jol...@nd.edu) wrote: > > > > > > > Hi Will, > > > > > > > > I will try to archive a form tomorrow and if it doesn't work, I will > > > > report a bug. > > > > > > > > There is no black trash bin icon at the top right corner of the versions > > > > page (see attached). I am the Admin user of the app. > > > > > > > > Thanks. > > > > > > > > On Tuesday, December 5, 2017 at 1:03:01 PM UTC-5, jol...@nd.edu wrote: > > > > > > > > > I have had two issues come up while using CommCare this week. > > > > > > > > > > First, I have been attempting to archive a form submission all day, but > > > > > it seems stuck. I have refreshed a few times, but to no avail. I just > > > > > wanted to make sure this wasn't a wider issue. > > > > > > > > > > Second, I am unable to delete versions of the app. This functionality > > > > > used to work for me, but now it doesn't. There is no "x" or "delete" button > > > > > anywhere on the page that I can see. I believe that I am the administrator > > > > > for the CommCare app, so I should have this privilege. Has this > > > > > functionality been removed or changed? Thanks. > > > > > > > > -- > > > > You received this message because you are subscribed to the Google > > > > Groups "commcare-users" group. > > > > To unsubscribe from this group and stop receiving emails from it, send > > > > an email to [commcare-user...@googlegroups.com](mailto:commcare-user...@googlegroups.com). > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). > > > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "commcare-users" group. > > > To unsubscribe from this group and stop receiving emails from it, send an > > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). ---
**Author:** ![Kishan\_Sampat](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/kishan_sampat/32/500_2.png) [@Kishan\_Sampat](https://forum.dimagi.com/u/Kishan_Sampat)\ **Post date:** [September 3, 2019, 10:32am UTC](https://forum.dimagi.com/t/archiving-forms-and-removing-app-versions/3816/8 "2019-09-03T10:32:52Z")
Hi all, The delete version option is not available as a product feature. In order to deprecate a version, simply mark the app version as "in test" and make sure your mobile workers update to another latest released version. Best,