# App seems to be corrupted in CommCare HQ

**URL:** <https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600>\
**Category:** Users\
**Created:** [July 4, 2017, 9:12pm UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600 "2017-07-04T21:12:19Z")\
**Posts on this page:** 10\
**Page:** 1

<div class="post-metadata">

**Author:** ![Michel\_Akkaoui\_de\_So](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/michel_akkaoui_de_so/32/652_2.png) [@Michel\_Akkaoui\_de\_So](https://forum.dimagi.com/u/Michel_Akkaoui_de_So)\
**Post date:** [July 4, 2017, 9:12pm UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600/1 "2017-07-04T21:12:19Z")

</div>

Hi every body,

I was peacefully doing my job with the app builder when suddenly it stop  
working.

Each time I try to save a change, here come this message :

[https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png](https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png)

When I try the app preview, I get the following message : "Unable to  
validate the forms due to a server error. Please try again later."

I tried many things :

- Undoing the changes I was making to the form
- closing the chrome tab and reopening
- trying something in another app and trying back in this app (the other  
app is fine)
- Shutting down the computer and restart
- ...

I even tried to delete all questions in the form, and I creating a dummy  
items : I could save it, but then again, impossible to build because the  
other forms seems corrupted too...

Please tell me that there is a solution without losing everything !

Thanks a lot for your help.

Michel

---

<div class="post-metadata">

**Author:** ![Nishant\_Kishore](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/n/258eb7/32.png) [@Nishant\_Kishore](https://forum.dimagi.com/u/Nishant_Kishore)\
**Post date:** [July 5, 2017, 12:38am UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600/2 "2017-07-05T00:38:43Z")

</div>

Same issues, nothing seems to be working now...

> **···**
>
> On Tuesday, July 4, 2017 at 5:12:19 PM UTC-4, Michel Akkaoui - de Sousa wrote: \> \> Hi every body, \> \> \> I was peacefully doing my job with the app builder when suddenly it stop \> working. \> \> Each time I try to save a change, here come this message : \> \> \> \> \> \> When I try the app preview, I get the following message : "Unable to \> validate the forms due to a server error. Please try again later." \> \> \> I tried many things : \> \> \> - Undoing the changes I was making to the form \> - closing the chrome tab and reopening \> - trying something in another app and trying back in this app (the \> other app is fine) \> - Shutting down the computer and restart \> - ... \> \> I even tried to delete all questions in the form, and I creating a dummy \> items : I could save it, but then again, impossible to build because the \> other forms seems corrupted too... \> \> Please tell me that there is a solution without losing everything ! \> \> Thanks a lot for your help. \> \> Michel \> \> \>

---

<div class="post-metadata">

**Author:** ![Jessica\_Hall](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/j/c0e974/32.png) [@Jessica\_Hall](https://forum.dimagi.com/u/Jessica_Hall)\
**Post date:** [July 5, 2017, 1:10am UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600/3 "2017-07-05T01:10:50Z")

</div>

I am in the same boat- issue with server it seems.

> **···**
>
> On Wednesday, July 5, 2017 at 10:38:43 AM UTC+10, Nishant Kishore wrote: \> \> Same issues, nothing seems to be working now... \> \> On Tuesday, July 4, 2017 at 5:12:19 PM UTC-4, Michel Akkaoui - de Sousa wrote: \>\> \>\> Hi every body, \>\> \>\> \>\> I was peacefully doing my job with the app builder when suddenly it stop \>\> working. \>\> \>\> Each time I try to save a change, here come this message : \>\> \>\> \>\> \>\> \>\> \>\> When I try the app preview, I get the following message : "Unable to \>\> validate the forms due to a server error. Please try again later." \>\> \>\> \>\> I tried many things : \>\> \>\> \>\> - Undoing the changes I was making to the form \>\> - closing the chrome tab and reopening \>\> - trying something in another app and trying back in this app (the \>\> other app is fine) \>\> - Shutting down the computer and restart \>\> - ... \>\> \>\> I even tried to delete all questions in the form, and I creating a dummy \>\> items : I could save it, but then again, impossible to build because the \>\> other forms seems corrupted too... \>\> \>\> Please tell me that there is a solution without losing everything ! \>\> \>\> Thanks a lot for your help. \>\> \>\> Michel \>\> \>\> \>\>

---

<div class="post-metadata">

**Author:** ![Ethan\_Soergel](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/ethan_soergel/32/543_2.png) [@Ethan\_Soergel](https://forum.dimagi.com/u/Ethan_Soergel)\
**Post date:** [July 5, 2017, 1:45am UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600/4 "2017-07-05T01:45:18Z")

</div>

Thank you all for notifying, we see the issue and are working to resolve.

- Ethan

> **···**
>
> On Tue, Jul 4, 2017 at 9:10 PM, wrote:
> 
> > I am in the same boat- issue with server it seems.
> > 
> > On Wednesday, July 5, 2017 at 10:38:43 AM UTC+10, Nishant Kishore wrote:
> > 
> > > Same issues, nothing seems to be working now...
> > > 
> > > On Tuesday, July 4, 2017 at 5:12:19 PM UTC-4, Michel Akkaoui - de Sousa wrote:
> > > 
> > > > Hi every body,
> > > > 
> > > > I was peacefully doing my job with the app builder when suddenly it stop  
> > > > working.
> > > > 
> > > > Each time I try to save a change, here come this message :
> > > > 
> > > > [https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png](https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png)
> > > > 
> > > > When I try the app preview, I get the following message : "Unable to  
> > > > validate the forms due to a server error. Please try again later."
> > > > 
> > > > I tried many things :
> > > > 
> > > > - Undoing the changes I was making to the form
> > > > - closing the chrome tab and reopening
> > > > - trying something in another app and trying back in this app (the  
> > > > other app is fine)
> > > > - Shutting down the computer and restart
> > > > - ...
> > > > 
> > > > I even tried to delete all questions in the form, and I creating a dummy  
> > > > items : I could save it, but then again, impossible to build because the  
> > > > other forms seems corrupted too...
> > > > 
> > > > Please tell me that there is a solution without losing everything !
> > > > 
> > > > Thanks a lot for your help.
> > > > 
> > > > Michel
> > > > 
> > > > --  
> > > > You received this message because you are subscribed to the Google Groups  
> > > > "commcare-users" group.  
> > > > To unsubscribe from this group and stop receiving emails from it, send an  
> > > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> 
> --

---

<div class="post-metadata">

**Author:** ![Ethan\_Soergel](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/ethan_soergel/32/543_2.png) [@Ethan\_Soergel](https://forum.dimagi.com/u/Ethan_Soergel)\
**Post date:** [July 5, 2017, 2:12am UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600/5 "2017-07-05T02:12:44Z")

</div>

This issue should be resolved now, sorry for the inconvenience. Please let  
us know if you continue to have issues.

- Ethan

> **···**
>
> On Tue, Jul 4, 2017 at 9:45 PM, Ethan Soergel wrote:
> 
> > Thank you all for notifying, we see the issue and are working to resolve.
> > 
> > - Ethan
> > 
> > On Tue, Jul 4, 2017 at 9:10 PM, [jessica@agimpact.org](mailto:jessica@agimpact.org) wrote:
> > 
> > > I am in the same boat- issue with server it seems.
> > > 
> > > On Wednesday, July 5, 2017 at 10:38:43 AM UTC+10, Nishant Kishore wrote:
> > > 
> > > > Same issues, nothing seems to be working now...
> > > > 
> > > > On Tuesday, July 4, 2017 at 5:12:19 PM UTC-4, Michel Akkaoui - de Sousa wrote:
> > > > 
> > > > > Hi every body,
> > > > > 
> > > > > I was peacefully doing my job with the app builder when suddenly it  
> > > > > stop working.
> > > > > 
> > > > > Each time I try to save a change, here come this message :
> > > > > 
> > > > > [https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png](https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png)
> > > > > 
> > > > > When I try the app preview, I get the following message : "Unable to  
> > > > > validate the forms due to a server error. Please try again later."
> > > > > 
> > > > > I tried many things :
> > > > > 
> > > > > - Undoing the changes I was making to the form
> > > > > - closing the chrome tab and reopening
> > > > > - trying something in another app and trying back in this app (the  
> > > > > other app is fine)
> > > > > - Shutting down the computer and restart
> > > > > - ...
> > > > > 
> > > > > I even tried to delete all questions in the form, and I creating a  
> > > > > dummy items : I could save it, but then again, impossible to build because  
> > > > > the other forms seems corrupted too...
> > > > > 
> > > > > Please tell me that there is a solution without losing everything !
> > > > > 
> > > > > Thanks a lot for your help.
> > > > > 
> > > > > Michel
> > > > > 
> > > > > --  
> > > > > You received this message because you are subscribed to the Google Groups  
> > > > > "commcare-users" group.  
> > > > > To unsubscribe from this group and stop receiving emails from it, send an  
> > > > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > 
> > --
> 
> --

---

<div class="post-metadata">

**Author:** ![Michel\_Akkaoui\_de\_So](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/michel_akkaoui_de_so/32/652_2.png) [@Michel\_Akkaoui\_de\_So](https://forum.dimagi.com/u/Michel_Akkaoui_de_So)\
**Post date:** [July 5, 2017, 6:06am UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600/6 "2017-07-05T06:06:31Z")

</div>

Thanks a lot for that.  
i will check it this morning.

By the way what caused that ? Was it a wrong move from our part ?

> **···**
>
> Le 5 juil. 2017 04:13, "Ethan Soergel" a écrit :
> 
> > This issue should be resolved now, sorry for the inconvenience. Please  
> > let us know if you continue to have issues.
> > 
> > - Ethan
> > 
> > On Tue, Jul 4, 2017 at 9:45 PM, Ethan Soergel [esoergel@dimagi.com](mailto:esoergel@dimagi.com) wrote:
> > 
> > > Thank you all for notifying, we see the issue and are working to resolve.
> > > 
> > > - Ethan
> > > 
> > > On Tue, Jul 4, 2017 at 9:10 PM, [jessica@agimpact.org](mailto:jessica@agimpact.org) wrote:
> > > 
> > > > I am in the same boat- issue with server it seems.
> > > > 
> > > > On Wednesday, July 5, 2017 at 10:38:43 AM UTC+10, Nishant Kishore wrote:
> > > > 
> > > > > Same issues, nothing seems to be working now...
> > > > > 
> > > > > On Tuesday, July 4, 2017 at 5:12:19 PM UTC-4, Michel Akkaoui - de Sousa wrote:
> > > > > 
> > > > > > Hi every body,
> > > > > > 
> > > > > > I was peacefully doing my job with the app builder when suddenly it  
> > > > > > stop working.
> > > > > > 
> > > > > > Each time I try to save a change, here come this message :
> > > > > > 
> > > > > > [https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png](https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png)
> > > > > > 
> > > > > > When I try the app preview, I get the following message : "Unable to  
> > > > > > validate the forms due to a server error. Please try again later."
> > > > > > 
> > > > > > I tried many things :
> > > > > > 
> > > > > > - Undoing the changes I was making to the form
> > > > > > - closing the chrome tab and reopening
> > > > > > - trying something in another app and trying back in this app (the  
> > > > > > other app is fine)
> > > > > > - Shutting down the computer and restart
> > > > > > - ...
> > > > > > 
> > > > > > I even tried to delete all questions in the form, and I creating a  
> > > > > > dummy items : I could save it, but then again, impossible to build because  
> > > > > > the other forms seems corrupted too...
> > > > > > 
> > > > > > Please tell me that there is a solution without losing everything !
> > > > > > 
> > > > > > Thanks a lot for your help.
> > > > > > 
> > > > > > Michel
> > > > > > 
> > > > > > --  
> > > > > > You received this message because you are subscribed to the Google  
> > > > > > Groups "commcare-users" group.  
> > > > > > To unsubscribe from this group and stop receiving emails from it, send  
> > > > > > an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > 
> > > --
> > 
> > --
> > 
> > --  
> > You received this message because you are subscribed to a topic in the  
> > Google Groups "commcare-users" group.  
> > To unsubscribe from this topic, visit [https://groups.google.com/d/](https://groups.google.com/d/)  
> > topic/commcare-users/2la\_k-2cZRs/unsubscribe.  
> > To unsubscribe from this group and all its topics, send an email to  
> > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).

---

<div class="post-metadata">

**Author:** ![William\_Pride](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/w/b19c9b/32.png) [@William\_Pride](https://forum.dimagi.com/u/William_Pride)\
**Post date:** [July 6, 2017, 1:35pm UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600/7 "2017-07-06T13:35:08Z")

</div>

Michel,

Nothing to worry about on your end - this was an issue with our servers. We  
appreciate your report and patience.

Cheers,  
Will

> **···**
>
> On Wed, Jul 5, 2017 at 2:06 AM, Michel Akkaoui - de Sousa \< akkaouim@gmail.com\> wrote:
> 
> > Thanks a lot for that.  
> > i will check it this morning.
> > 
> > By the way what caused that ? Was it a wrong move from our part ?
> > 
> > Le 5 juil. 2017 04:13, "Ethan Soergel" [esoergel@dimagi.com](mailto:esoergel@dimagi.com) a écrit :
> > 
> > > This issue should be resolved now, sorry for the inconvenience. Please  
> > > let us know if you continue to have issues.
> > > 
> > > - Ethan
> > > 
> > > On Tue, Jul 4, 2017 at 9:45 PM, Ethan Soergel [esoergel@dimagi.com](mailto:esoergel@dimagi.com) wrote:
> > > 
> > > > Thank you all for notifying, we see the issue and are working to resolve.
> > > > 
> > > > - Ethan
> > > > 
> > > > On Tue, Jul 4, 2017 at 9:10 PM, [jessica@agimpact.org](mailto:jessica@agimpact.org) wrote:
> > > > 
> > > > > I am in the same boat- issue with server it seems.
> > > > > 
> > > > > On Wednesday, July 5, 2017 at 10:38:43 AM UTC+10, Nishant Kishore wrote:
> > > > > 
> > > > > > Same issues, nothing seems to be working now...
> > > > > > 
> > > > > > On Tuesday, July 4, 2017 at 5:12:19 PM UTC-4, Michel Akkaoui - de Sousa wrote:
> > > > > > 
> > > > > > > Hi every body,
> > > > > > > 
> > > > > > > I was peacefully doing my job with the app builder when suddenly it  
> > > > > > > stop working.
> > > > > > > 
> > > > > > > Each time I try to save a change, here come this message :
> > > > > > > 
> > > > > > > [https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png](https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png)
> > > > > > > 
> > > > > > > When I try the app preview, I get the following message : "Unable to  
> > > > > > > validate the forms due to a server error. Please try again later."
> > > > > > > 
> > > > > > > I tried many things :
> > > > > > > 
> > > > > > > - Undoing the changes I was making to the form
> > > > > > > - closing the chrome tab and reopening
> > > > > > > - trying something in another app and trying back in this app  
> > > > > > > (the other app is fine)
> > > > > > > - Shutting down the computer and restart
> > > > > > > - ...
> > > > > > > 
> > > > > > > I even tried to delete all questions in the form, and I creating a  
> > > > > > > dummy items : I could save it, but then again, impossible to build because  
> > > > > > > the other forms seems corrupted too...
> > > > > > > 
> > > > > > > Please tell me that there is a solution without losing everything !
> > > > > > > 
> > > > > > > Thanks a lot for your help.
> > > > > > > 
> > > > > > > Michel
> > > > > > > 
> > > > > > > --  
> > > > > > > You received this message because you are subscribed to the Google  
> > > > > > > Groups "commcare-users" group.  
> > > > > > > To unsubscribe from this group and stop receiving emails from it, send  
> > > > > > > an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > > 
> > > > --
> > > 
> > > --
> > > 
> > > --  
> > > You received this message because you are subscribed to a topic in the  
> > > Google Groups "commcare-users" group.  
> > > To unsubscribe from this topic, visit [https://groups.google.com/d/to](https://groups.google.com/d/to)  
> > > pic/commcare-users/2la\_k-2cZRs/unsubscribe.  
> > > To unsubscribe from this group and all its topics, send an email to  
> > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > 
> > --  
> > You received this message because you are subscribed to the Google Groups  
> > "commcare-users" group.  
> > To unsubscribe from this group and stop receiving emails from it, send an  
> > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).

---

<div class="post-metadata">

**Author:** ![Michel\_Akkaoui\_de\_So](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/michel_akkaoui_de_so/32/652_2.png) [@Michel\_Akkaoui\_de\_So](https://forum.dimagi.com/u/Michel_Akkaoui_de_So)\
**Post date:** [July 6, 2017, 1:48pm UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600/8 "2017-07-06T13:48:37Z")

</div>

Is this the jinks or it is back the instant I receive your mail ?

 ![](https://dimagi.b-cdn.net/uploads/default/original/1X/32069bb5c7794869d44db9ff9a4c44b5695188d1.jpg)

> **···**
>
> Le 6 juil. 2017 3:35 PM, "William Pride" a écrit :
> 
> > Michel,
> > 
> > Nothing to worry about on your end - this was an issue with our servers.  
> > We appreciate your report and patience.
> > 
> > Cheers,  
> > Will
> > 
> > On Wed, Jul 5, 2017 at 2:06 AM, Michel Akkaoui - de Sousa \< [akkaouim@gmail.com](mailto:akkaouim@gmail.com)\> wrote:
> > 
> > > Thanks a lot for that.  
> > > i will check it this morning.
> > > 
> > > By the way what caused that ? Was it a wrong move from our part ?
> > > 
> > > Le 5 juil. 2017 04:13, "Ethan Soergel" [esoergel@dimagi.com](mailto:esoergel@dimagi.com) a écrit :
> > > 
> > > > This issue should be resolved now, sorry for the inconvenience. Please  
> > > > let us know if you continue to have issues.
> > > > 
> > > > - Ethan
> > > > 
> > > > On Tue, Jul 4, 2017 at 9:45 PM, Ethan Soergel [esoergel@dimagi.com](mailto:esoergel@dimagi.com) wrote:
> > > > 
> > > > > Thank you all for notifying, we see the issue and are working to  
> > > > > resolve.
> > > > > 
> > > > > - Ethan
> > > > > 
> > > > > On Tue, Jul 4, 2017 at 9:10 PM, [jessica@agimpact.org](mailto:jessica@agimpact.org) wrote:
> > > > > 
> > > > > > I am in the same boat- issue with server it seems.
> > > > > > 
> > > > > > On Wednesday, July 5, 2017 at 10:38:43 AM UTC+10, Nishant Kishore wrote:
> > > > > > 
> > > > > > > Same issues, nothing seems to be working now...
> > > > > > > 
> > > > > > > On Tuesday, July 4, 2017 at 5:12:19 PM UTC-4, Michel Akkaoui - de Sousa wrote:
> > > > > > > 
> > > > > > > > Hi every body,
> > > > > > > > 
> > > > > > > > I was peacefully doing my job with the app builder when suddenly it  
> > > > > > > > stop working.
> > > > > > > > 
> > > > > > > > Each time I try to save a change, here come this message :
> > > > > > > > 
> > > > > > > > [https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png](https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png)
> > > > > > > > 
> > > > > > > > When I try the app preview, I get the following message : "Unable  
> > > > > > > > to validate the forms due to a server error. Please try again later.  
> > > > > > > > "
> > > > > > > > 
> > > > > > > > I tried many things :
> > > > > > > > 
> > > > > > > > - Undoing the changes I was making to the form
> > > > > > > > - closing the chrome tab and reopening
> > > > > > > > - trying something in another app and trying back in this app  
> > > > > > > > (the other app is fine)
> > > > > > > > - Shutting down the computer and restart
> > > > > > > > - ...
> > > > > > > > 
> > > > > > > > I even tried to delete all questions in the form, and I creating a  
> > > > > > > > dummy items : I could save it, but then again, impossible to build because  
> > > > > > > > the other forms seems corrupted too...
> > > > > > > > 
> > > > > > > > Please tell me that there is a solution without losing everything !
> > > > > > > > 
> > > > > > > > Thanks a lot for your help.
> > > > > > > > 
> > > > > > > > Michel
> > > > > > > > 
> > > > > > > > --  
> > > > > > > > You received this message because you are subscribed to the Google  
> > > > > > > > Groups "commcare-users" group.  
> > > > > > > > To unsubscribe from this group and stop receiving emails from it, send  
> > > > > > > > an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > > > 
> > > > > --
> > > > 
> > > > --
> > > > 
> > > > --  
> > > > You received this message because you are subscribed to a topic in the  
> > > > Google Groups "commcare-users" group.  
> > > > To unsubscribe from this topic, visit [https://groups.google.com/d/to](https://groups.google.com/d/to)  
> > > > pic/commcare-users/2la\_k-2cZRs/unsubscribe.  
> > > > To unsubscribe from this group and all its topics, send an email to  
> > > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > 
> > > --  
> > > You received this message because you are subscribed to the Google Groups  
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> > > To unsubscribe from this group and stop receiving emails from it, send an  
> > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > 
> > --  
> > You received this message because you are subscribed to a topic in the  
> > Google Groups "commcare-users" group.  
> > To unsubscribe from this topic, visit [https://groups.google.com/d/](https://groups.google.com/d/)  
> > topic/commcare-users/2la\_k-2cZRs/unsubscribe.  
> > To unsubscribe from this group and all its topics, send an email to  
> > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).

---

<div class="post-metadata">

**Author:** ![William\_Pride](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/w/b19c9b/32.png) [@William\_Pride](https://forum.dimagi.com/u/William_Pride)\
**Post date:** [July 6, 2017, 3:54pm UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600/9 "2017-07-06T15:54:00Z")

</div>

Hi Michel,

I'm not aware of this issue recurring - if its still happening consistently  
for you could you please report a bug  
[https://confluence.dimagi.com/display/commcarepublic/Bug+Reports](https://confluence.dimagi.com/display/commcarepublic/Bug+Reports) so we  
can take a closer look?

Thanks,  
Will

> **···**
>
> On Thu, Jul 6, 2017 at 9:48 AM, Michel Akkaoui - de Sousa \< akkaouim@gmail.com\> wrote:
> 
> > Is this the jinks or it is back the instant I receive your mail ?
> > 
> > Le 6 juil. 2017 3:35 PM, "William Pride" [wpride@dimagi.com](mailto:wpride@dimagi.com) a écrit :
> > 
> > > Michel,
> > > 
> > > Nothing to worry about on your end - this was an issue with our servers.  
> > > We appreciate your report and patience.
> > > 
> > > Cheers,  
> > > Will
> > > 
> > > On Wed, Jul 5, 2017 at 2:06 AM, Michel Akkaoui - de Sousa \< [akkaouim@gmail.com](mailto:akkaouim@gmail.com)\> wrote:
> > > 
> > > > Thanks a lot for that.  
> > > > i will check it this morning.
> > > > 
> > > > By the way what caused that ? Was it a wrong move from our part ?
> > > > 
> > > > Le 5 juil. 2017 04:13, "Ethan Soergel" [esoergel@dimagi.com](mailto:esoergel@dimagi.com) a écrit :
> > > > 
> > > > > This issue should be resolved now, sorry for the inconvenience. Please  
> > > > > let us know if you continue to have issues.
> > > > > 
> > > > > - Ethan
> > > > > 
> > > > > On Tue, Jul 4, 2017 at 9:45 PM, Ethan Soergel [esoergel@dimagi.com](mailto:esoergel@dimagi.com) wrote:
> > > > > 
> > > > > > Thank you all for notifying, we see the issue and are working to  
> > > > > > resolve.
> > > > > > 
> > > > > > - Ethan
> > > > > > 
> > > > > > On Tue, Jul 4, 2017 at 9:10 PM, [jessica@agimpact.org](mailto:jessica@agimpact.org) wrote:
> > > > > > 
> > > > > > > I am in the same boat- issue with server it seems.
> > > > > > > 
> > > > > > > On Wednesday, July 5, 2017 at 10:38:43 AM UTC+10, Nishant Kishore wrote:
> > > > > > > 
> > > > > > > > Same issues, nothing seems to be working now...
> > > > > > > > 
> > > > > > > > On Tuesday, July 4, 2017 at 5:12:19 PM UTC-4, Michel Akkaoui - de Sousa wrote:
> > > > > > > > 
> > > > > > > > > Hi every body,
> > > > > > > > > 
> > > > > > > > > I was peacefully doing my job with the app builder when suddenly it  
> > > > > > > > > stop working.
> > > > > > > > > 
> > > > > > > > > Each time I try to save a change, here come this message :
> > > > > > > > > 
> > > > > > > > > [https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png](https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png)
> > > > > > > > > 
> > > > > > > > > When I try the app preview, I get the following message : "Unable  
> > > > > > > > > to validate the forms due to a server error. Please try again later.  
> > > > > > > > > "
> > > > > > > > > 
> > > > > > > > > I tried many things :
> > > > > > > > > 
> > > > > > > > > - Undoing the changes I was making to the form
> > > > > > > > > - closing the chrome tab and reopening
> > > > > > > > > - trying something in another app and trying back in this app  
> > > > > > > > > (the other app is fine)
> > > > > > > > > - Shutting down the computer and restart
> > > > > > > > > - ...
> > > > > > > > > 
> > > > > > > > > I even tried to delete all questions in the form, and I creating a  
> > > > > > > > > dummy items : I could save it, but then again, impossible to build because  
> > > > > > > > > the other forms seems corrupted too...
> > > > > > > > > 
> > > > > > > > > Please tell me that there is a solution without losing everything !
> > > > > > > > > 
> > > > > > > > > Thanks a lot for your help.
> > > > > > > > > 
> > > > > > > > > Michel
> > > > > > > > > 
> > > > > > > > > --  
> > > > > > > > > You received this message because you are subscribed to the Google  
> > > > > > > > > Groups "commcare-users" group.  
> > > > > > > > > To unsubscribe from this group and stop receiving emails from it,  
> > > > > > > > > send an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > > > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > > > > 
> > > > > > --
> > > > > 
> > > > > --
> > > > > 
> > > > > --  
> > > > > You received this message because you are subscribed to a topic in the  
> > > > > Google Groups "commcare-users" group.  
> > > > > To unsubscribe from this topic, visit [https://groups.google.com/d/to](https://groups.google.com/d/to)  
> > > > > pic/commcare-users/2la\_k-2cZRs/unsubscribe.  
> > > > > To unsubscribe from this group and all its topics, send an email to  
> > > > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > > 
> > > > --  
> > > > You received this message because you are subscribed to the Google  
> > > > Groups "commcare-users" group.  
> > > > To unsubscribe from this group and stop receiving emails from it, send  
> > > > an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > 
> > > --  
> > > You received this message because you are subscribed to a topic in the  
> > > Google Groups "commcare-users" group.  
> > > To unsubscribe from this topic, visit [https://groups.google.com/d/to](https://groups.google.com/d/to)  
> > > pic/commcare-users/2la\_k-2cZRs/unsubscribe.  
> > > To unsubscribe from this group and all its topics, send an email to  
> > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > 
> > --  
> > You received this message because you are subscribed to the Google Groups  
> > "commcare-users" group.  
> > To unsubscribe from this group and stop receiving emails from it, send an  
> > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).

---

<div class="post-metadata">

**Author:** ![Michel\_Akkaoui\_de\_So](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/michel_akkaoui_de_so/32/652_2.png) [@Michel\_Akkaoui\_de\_So](https://forum.dimagi.com/u/Michel_Akkaoui_de_So)\
**Post date:** [July 6, 2017, 7:01pm UTC](https://forum.dimagi.com/t/app-seems-to-be-corrupted-in-commcare-hq/3600/10 "2017-07-06T19:01:17Z")

</div>

No, you are right, everything seems fine. Sorry for that !

Cheers,

Michel Akkaoui  
Tel : +33 (0) 6 43 75 70 13  
Skype : michel\_akkaoui  
28 rue Raoul Ponchon - 49100 Angers - France

> **···**
>
> 2017-07-06 17:54 GMT+02:00 William Pride :
> 
> > Hi Michel,
> > 
> > I'm not aware of this issue recurring - if its still happening  
> > consistently for you could you please report a bug  
> > [https://confluence.dimagi.com/display/commcarepublic/Bug+Reports](https://confluence.dimagi.com/display/commcarepublic/Bug+Reports) so we  
> > can take a closer look?
> > 
> > Thanks,  
> > Will
> > 
> > On Thu, Jul 6, 2017 at 9:48 AM, Michel Akkaoui - de Sousa \< [akkaouim@gmail.com](mailto:akkaouim@gmail.com)\> wrote:
> > 
> > > Is this the jinks or it is back the instant I receive your mail ?
> > > 
> > > Le 6 juil. 2017 3:35 PM, "William Pride" [wpride@dimagi.com](mailto:wpride@dimagi.com) a écrit :
> > > 
> > > > Michel,
> > > > 
> > > > Nothing to worry about on your end - this was an issue with our servers.  
> > > > We appreciate your report and patience.
> > > > 
> > > > Cheers,  
> > > > Will
> > > > 
> > > > On Wed, Jul 5, 2017 at 2:06 AM, Michel Akkaoui - de Sousa \< [akkaouim@gmail.com](mailto:akkaouim@gmail.com)\> wrote:
> > > > 
> > > > > Thanks a lot for that.  
> > > > > i will check it this morning.
> > > > > 
> > > > > By the way what caused that ? Was it a wrong move from our part ?
> > > > > 
> > > > > Le 5 juil. 2017 04:13, "Ethan Soergel" [esoergel@dimagi.com](mailto:esoergel@dimagi.com) a écrit :
> > > > > 
> > > > > > This issue should be resolved now, sorry for the inconvenience.  
> > > > > > Please let us know if you continue to have issues.
> > > > > > 
> > > > > > - Ethan
> > > > > > 
> > > > > > On Tue, Jul 4, 2017 at 9:45 PM, Ethan Soergel [esoergel@dimagi.com](mailto:esoergel@dimagi.com) wrote:
> > > > > > 
> > > > > > > Thank you all for notifying, we see the issue and are working to  
> > > > > > > resolve.
> > > > > > > 
> > > > > > > - Ethan
> > > > > > > 
> > > > > > > On Tue, Jul 4, 2017 at 9:10 PM, [jessica@agimpact.org](mailto:jessica@agimpact.org) wrote:
> > > > > > > 
> > > > > > > > I am in the same boat- issue with server it seems.
> > > > > > > > 
> > > > > > > > On Wednesday, July 5, 2017 at 10:38:43 AM UTC+10, Nishant Kishore wrote:
> > > > > > > > 
> > > > > > > > > Same issues, nothing seems to be working now...
> > > > > > > > > 
> > > > > > > > > On Tuesday, July 4, 2017 at 5:12:19 PM UTC-4, Michel Akkaoui - de Sousa wrote:
> > > > > > > > > 
> > > > > > > > > > Hi every body,
> > > > > > > > > > 
> > > > > > > > > > I was peacefully doing my job with the app builder when suddenly  
> > > > > > > > > > it stop working.
> > > > > > > > > > 
> > > > > > > > > > Each time I try to save a change, here come this message :
> > > > > > > > > > 
> > > > > > > > > > [https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png](https://dl.dropboxusercontent.com/spa/enxbvrwkrbi5b9e/l8wf88ku.png)
> > > > > > > > > > 
> > > > > > > > > > When I try the app preview, I get the following message : "Unable  
> > > > > > > > > > to validate the forms due to a server error. Please try again later.  
> > > > > > > > > > "
> > > > > > > > > > 
> > > > > > > > > > I tried many things :
> > > > > > > > > > 
> > > > > > > > > > - Undoing the changes I was making to the form
> > > > > > > > > > - closing the chrome tab and reopening
> > > > > > > > > > - trying something in another app and trying back in this app  
> > > > > > > > > > (the other app is fine)
> > > > > > > > > > - Shutting down the computer and restart
> > > > > > > > > > - ...
> > > > > > > > > > 
> > > > > > > > > > I even tried to delete all questions in the form, and I creating a  
> > > > > > > > > > dummy items : I could save it, but then again, impossible to build because  
> > > > > > > > > > the other forms seems corrupted too...
> > > > > > > > > > 
> > > > > > > > > > Please tell me that there is a solution without losing everything !
> > > > > > > > > > 
> > > > > > > > > > Thanks a lot for your help.
> > > > > > > > > > 
> > > > > > > > > > Michel
> > > > > > > > > > 
> > > > > > > > > > --  
> > > > > > > > > > You received this message because you are subscribed to the Google  
> > > > > > > > > > Groups "commcare-users" group.  
> > > > > > > > > > To unsubscribe from this group and stop receiving emails from it,  
> > > > > > > > > > send an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > > > > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > > > > > 
> > > > > > > --
> > > > > > 
> > > > > > --
> > > > > > 
> > > > > > --  
> > > > > > You received this message because you are subscribed to a topic in the  
> > > > > > Google Groups "commcare-users" group.  
> > > > > > To unsubscribe from this topic, visit [https://groups.google.com/d/to](https://groups.google.com/d/to)  
> > > > > > pic/commcare-users/2la\_k-2cZRs/unsubscribe.  
> > > > > > To unsubscribe from this group and all its topics, send an email to  
> > > > > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > > > 
> > > > > --  
> > > > > You received this message because you are subscribed to the Google  
> > > > > Groups "commcare-users" group.  
> > > > > To unsubscribe from this group and stop receiving emails from it, send  
> > > > > an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > > 
> > > > --  
> > > > You received this message because you are subscribed to a topic in the  
> > > > Google Groups "commcare-users" group.  
> > > > To unsubscribe from this topic, visit [https://groups.google.com/d/to](https://groups.google.com/d/to)  
> > > > pic/commcare-users/2la\_k-2cZRs/unsubscribe.  
> > > > To unsubscribe from this group and all its topics, send an email to  
> > > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > > 
> > > --  
> > > You received this message because you are subscribed to the Google Groups  
> > > "commcare-users" group.  
> > > To unsubscribe from this group and stop receiving emails from it, send an  
> > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > 
> > --  
> > You received this message because you are subscribed to a topic in the  
> > Google Groups "commcare-users" group.  
> > To unsubscribe from this topic, visit [https://groups.google.com/d/](https://groups.google.com/d/)  
> > topic/commcare-users/2la\_k-2cZRs/unsubscribe.  
> > To unsubscribe from this group and all its topics, send an email to  
> > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com).  
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).