App not working when installing a new version

Users
1

Hi,

We have an issue on a tablet device whereby we have made changes to the
database and then published a new version of the app. When we uninstall the
old version, then install the new version using the new code, it no longer
works. Is there a known reason for this?

Any help would be hugely appreciated.

BW

Adam

2

Hello Adam,

It is possible that you are using an older version of CommCare. Before
installing the new version, try going into Playstore and updating CommCare.

I hope that helps,
Ayla

··· On Tue, Jun 20, 2017 at 9:06 AM, Adam Devall wrote:

Hi,

We have an issue on a tablet device whereby we have made changes to the
database and then published a new version of the app. When we uninstall the
old version, then install the new version using the new code, it no longer
works. Is there a known reason for this?

Any help would be hugely appreciated.

BW

Adam

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Ayla Reith
Senior Field Manager | Analyste Projet
West Africa | Afrique de l'Ouest
Dimagi, Inc
​
m (
​Senegal
):
​
​​+221 77 760 74 36
​​

Skype : aylareith1

3

Thanks. We are definitely using the latest version. Once the new version
has installed, you press start and it goes to a blank screen for 2 seconds
before crashing. Any ideas?

··· On Tuesday, June 20, 2017 at 10:55:00 AM UTC+1, areith wrote: > > Hello Adam, > > It is possible that you are using an older version of CommCare. Before > installing the new version, try going into Playstore and updating CommCare. > > > I hope that helps, > Ayla > > On Tue, Jun 20, 2017 at 9:06 AM, Adam Devall <a.dev...@gmail.com > wrote: > >> Hi, >> >> We have an issue on a tablet device whereby we have made changes to the >> database and then published a new version of the app. When we uninstall the >> old version, then install the new version using the new code, it no longer >> works. Is there a known reason for this? >> >> Any help would be hugely appreciated. >> >> BW >> >> Adam >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > > > > -- > *Ayla Reith* > Senior Field Manager | Analyste Projet > West Africa | Afrique de l'Ouest > Dimagi, Inc > ​ > m ( > *​Senegal* > ): > ​ > *​​+221 77 760 74 36* > ​​ > > Skype : aylareith1 > http://www.dimagi.com/ >
4

Hi Adam. This could be due to any number of things, so I would suggest
reporting an issue by following the instructions here
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports, and
then our support team will be able to look into what's going on.

··· On Tue, Jun 20, 2017 at 3:37 PM, Adam Devall wrote:

Thanks. We are definitely using the latest version. Once the new version
has installed, you press start and it goes to a blank screen for 2 seconds
before crashing. Any ideas?

On Tuesday, June 20, 2017 at 10:55:00 AM UTC+1, areith wrote:

Hello Adam,

It is possible that you are using an older version of CommCare. Before
installing the new version, try going into Playstore and updating CommCare.

I hope that helps,
Ayla

On Tue, Jun 20, 2017 at 9:06 AM, Adam Devall a.dev...@gmail.com wrote:

Hi,

We have an issue on a tablet device whereby we have made changes to the
database and then published a new version of the app. When we uninstall the
old version, then install the new version using the new code, it no longer
works. Is there a known reason for this?

Any help would be hugely appreciated.

BW

Adam

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Groups "commcare-users" group.
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--
Ayla Reith
Senior Field Manager | Analyste Projet
West Africa | Afrique de l'Ouest
Dimagi, Inc
​
m (
​Senegal
):
​
​​+221 77 760 74 36
​​

Skype : aylareith1
http://www.dimagi.com/

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