# A few Concerns **URL:** \ **Category:** Users\ **Created:** [May 13, 2014, 1:11pm UTC](https://forum.dimagi.com/t/a-few-concerns/1754 "2014-05-13T13:11:24Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Ameera\_Hamid](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/a/e8c25b/32.png) [@Ameera\_Hamid](https://forum.dimagi.com/u/Ameera_Hamid)\ **Post date:** [May 13, 2014, 1:11pm UTC](https://forum.dimagi.com/t/a-few-concerns/1754/1 "2014-05-13T13:11:24Z")
HI Everyone, 1. I have a concern regarding the submit history reports. I use this report often to see that my students have been following the correct workflow on their commcare logbook app. I was looking at some students history today and had asked them to sync with the server, however their forms did not show up on the history. Any idea why that would happen? 2. I have some students who complete an form and save it as incomplete. I then then log onto the commcare app with their user details and sign off on the incomplete forms, however, I cannot see the incomplete forms even when both the student and I have synced with the server. Why does this happen? (I am considering creating an admin app with cas sharing so i no longer have to log on with their details, but in the short term, why is the incomplete forms not showing up on my device even after syncing?) Some insight on this will be much appreciated! Ameera ---
**Author:** ![Jonathan\_Jackson](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/j/278dde/32.png) [@Jonathan\_Jackson](https://forum.dimagi.com/u/Jonathan_Jackson)\ **Post date:** [May 13, 2014, 1:18pm UTC](https://forum.dimagi.com/t/a-few-concerns/1754/2 "2014-05-13T13:18:57Z")
Hi Ameera - Can you submit an issue through your domain and specify which app / users this is occurring on and our team can look in to it. thanks, Jonathan Jonathan L. Jackson Chief Executive Officer Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139 t: (617) 649 2214 | m: (617) 596 6243 web: [http://www.dimagi.com/](http://www.dimagi.com/) > **···** > > On Tue, May 13, 2014 at 9:11 AM, Ameera Hamid wrote: > > > HI Everyone, > > > > 1. I have a concern regarding the submit history reports. I use this > > report often to see that my students have been following the correct > > workflow on their commcare logbook app. I was looking at some students > > history today and had asked them to sync with the server, however their > > forms did not show up on the history. Any idea why that would happen? > > > > 2. I have some students who complete an form and save it as incomplete. I > > then then log onto the commcare app with their user details and sign off on > > the incomplete forms, however, I cannot see the incomplete forms even when > > both the student and I have synced with the server. Why does this happen? > > (I am considering creating an admin app with cas sharing so i no longer > > have to log on with their details, but in the short term, why is the > > incomplete forms not showing up on my device even after syncing?) > > > > Some insight on this will be much appreciated! > > > > Ameera > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). ---
**Author:** ![William\_Pride](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/w/b19c9b/32.png) [@William\_Pride](https://forum.dimagi.com/u/William_Pride)\ **Post date:** [May 13, 2014, 1:51pm UTC](https://forum.dimagi.com/t/a-few-concerns/1754/3 "2014-05-13T13:51:58Z")
Ameera, Your first issue sounds like you should definitely submit a bug report following the template here[https://confluence.dimagi.com/display/commcarepublic/Bug+Reports?src=search](https://confluence.dimagi.com/display/commcarepublic/Bug+Reports?src=search) as Jon suggested. Your second issue isn't actually a bug but is expected behavior. Incomplete forms do not sync with the server and will continue to exist only on that user's device until the form is completed and synced with the server. As such, they will not be accessible when you log in as that user on a different device. It seems like this could possibly be related to issue (1) if all those user's forms are continuing to only live on the users' devices as incomplete forms. Best, Will > **···** > > On Tue, May 13, 2014 at 9:11 AM, Ameera Hamid wrote: > > > HI Everyone, > > > > 1. I have a concern regarding the submit history reports. I use this > > report often to see that my students have been following the correct > > workflow on their commcare logbook app. I was looking at some students > > history today and had asked them to sync with the server, however their > > forms did not show up on the history. Any idea why that would happen? > > > > 2. I have some students who complete an form and save it as incomplete. I > > then then log onto the commcare app with their user details and sign off on > > the incomplete forms, however, I cannot see the incomplete forms even when > > both the student and I have synced with the server. Why does this happen? > > (I am considering creating an admin app with cas sharing so i no longer > > have to log on with their details, but in the short term, why is the > > incomplete forms not showing up on my device even after syncing?) > > > > Some insight on this will be much appreciated! > > > > Ameera > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). ---
**Author:** ![Ameera\_Hamid](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/a/e8c25b/32.png) [@Ameera\_Hamid](https://forum.dimagi.com/u/Ameera_Hamid)\ **Post date:** [May 13, 2014, 1:45pm UTC](https://forum.dimagi.com/t/a-few-concerns/1754/4 "2014-05-13T13:45:22Z")
Will do, thanks Jonathan! > **···** > > On Tuesday, 13 May 2014 15:18:57 UTC+2, Jonathan Jackson wrote: \> \> Hi Ameera - \> \> Can you submit an issue through your domain and specify which app / users \> this is occurring on and our team can look in to it. \> \> thanks, \> Jonathan \> \> Jonathan L. Jackson \> Chief Executive Officer \> Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139 \> t: (617) 649 2214 | m: (617) 596 6243 \> web: http://www.dimagi.com/ \> \> \> On Tue, May 13, 2014 at 9:11 AM, Ameera Hamid \ \>\> HI Everyone, \>\> \>\> 1. I have a concern regarding the submit history reports. I use this \>\> report often to see that my students have been following the correct \>\> workflow on their commcare logbook app. I was looking at some students \>\> history today and had asked them to sync with the server, however their \>\> forms did not show up on the history. Any idea why that would happen? \>\> \>\> 2. I have some students who complete an form and save it as incomplete. \>\> I then then log onto the commcare app with their user details and sign off \>\> on the incomplete forms, however, I cannot see the incomplete forms even \>\> when both the student and I have synced with the server. Why does this \>\> happen? (I am considering creating an admin app with cas sharing so i no \>\> longer have to log on with their details, but in the short term, why is the \>\> incomplete forms not showing up on my device even after syncing?) \>\> \>\> Some insight on this will be much appreciated! \>\> \>\> Ameera \>\> \>\> -- \>\> You received this message because you are subscribed to the Google Groups \>\> "commcare-users" group. \>\> To unsubscribe from this group and stop receiving emails from it, send an \>\> email to commcare-user...@googlegroups.com . \>\> For more options, visit https://groups.google.com/d/optout. \>\> \> \> ---
**Author:** ![Ameera\_Hamid](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/a/e8c25b/32.png) [@Ameera\_Hamid](https://forum.dimagi.com/u/Ameera_Hamid)\ **Post date:** [May 13, 2014, 1:57pm UTC](https://forum.dimagi.com/t/a-few-concerns/1754/5 "2014-05-13T13:57:39Z")
Hi William, With regards to the second issue, thats good to know, perhaps i need to set up case sharing to sign off that form from my device. That is the only form that requires being incomplete and therefore all the other forms should show up on the report. I have submitted a bug report and will hopefully be able to resolve the concerns in no time. Many thanks, Ameera > **···** > > On Tuesday, 13 May 2014 15:51:58 UTC+2, William Pride wrote: \> \> Ameera, \> \> Your first issue sounds like you should definitely submit a bug report \> following the template here as \> Jon suggested. \> \> Your second issue isn't actually a bug but is expected behavior. \> Incomplete forms do not sync with the server and will continue to exist \> only on that user's device until the form is completed and synced with the \> server. As such, they will not be accessible when you log in as that user \> on a different device. It seems like this could possibly be related to \> issue (1) if all those user's forms are continuing to only live on the \> users' devices as incomplete forms. \> \> Best, \> Will \> \> \> On Tue, May 13, 2014 at 9:11 AM, Ameera Hamid \ \>\> HI Everyone, \>\> \>\> 1. I have a concern regarding the submit history reports. I use this \>\> report often to see that my students have been following the correct \>\> workflow on their commcare logbook app. I was looking at some students \>\> history today and had asked them to sync with the server, however their \>\> forms did not show up on the history. Any idea why that would happen? \>\> \>\> 2. I have some students who complete an form and save it as incomplete. \>\> I then then log onto the commcare app with their user details and sign off \>\> on the incomplete forms, however, I cannot see the incomplete forms even \>\> when both the student and I have synced with the server. Why does this \>\> happen? (I am considering creating an admin app with cas sharing so i no \>\> longer have to log on with their details, but in the short term, why is the \>\> incomplete forms not showing up on my device even after syncing?) \>\> \>\> Some insight on this will be much appreciated! \>\> \>\> Ameera \>\> \>\> -- \>\> You received this message because you are subscribed to the Google Groups \>\> "commcare-users" group. \>\> To unsubscribe from this group and stop receiving emails from it, send an \>\> email to commcare-user...@googlegroups.com . \>\> For more options, visit https://groups.google.com/d/optout. \>\> \> \>