We have two organizational levels in our app. Health Center(HC) and Health Post(HP). HPs are one level below HCs.
Users at HCs should be able to see and update cases owned by HPs. In our case, this is working only if the registered clients are either pregnant women or children under the age of two. However, if the clients registered are male and above the age of 2, the users at HC couldn’t see them in case lists. I have tried to enable the “View Child Data” setting in the organization levels. When I did that, HC users can view each and every case that is owned by HPs. But the following error pops up when I try to register a new client at HC with the “view child data” setting enabled. "The case sharing settings for the user are incorrect. This user must be in exactly one case sharing group. Please contact your supervisor."
Any help is highly appreciated.