500 Code Error while trying to reach out Admin Sytem info page

Babacar_Gueye · August 23, 2020, 10:04pm

In our CommCareHQ installation we got an error 500 Code Error while trying to reach out Admin Sytem info page.
Any guidance to debug ?
Thanks

Ethan_Soergel · August 27, 2020, 10:09pm

Hi, can you check the Django service logs to find the details of the error?

Babacar_Gueye · August 28, 2020, 9:42pm

Thanks Ethan for your reply
Here are the logs

guillaume · September 11, 2020, 10:36am

Have you been able to check the logs?

Thanks,

Farid_Rener · September 11, 2020, 1:20pm

The logs seem to suggest that Kafka is either not running or has an issue. You can try restarting kafka with

cchq <env> service kafka restart

where <env> is the name of your commcare environment.

You could also look at the Kafka logs to see what the issue might be. You can find where these logs are by running

cchq <env> service kafka logs

You could paste the output of any kafka error messages here and I can try to assist further.

Thanks!